Health Connect 24x7 combines next-generation telemedicine, telemonitoring and home health to provide you with immediate access to highly trained and experienced doctors and wellness experts for healthy, acute and chronic condition management and advice via voice/ video calls, as well as on-site doctors and clinics. You can talk to our full-time doctors and wellness experts from anywhere in the world, whether you are at home, at the office, on a business trip or on vacation. Health Connect 24x7 provides consumers with a true 24x7 population health management. Our goal is to ensure appropriate balance between quality and cost, starting from the moment you access our physician helpline to the point of recovery.
We are recruiting to fill the position below:
Job Title: Care Coordinator (Call Agent)
Location: Yaba, Lagos
Employment Type: Contract Recruitmentsoftware
Position Summary
Coordinate and implement medical case management to facilitate case closure. Review and analyze medical records and assess data to ensure appropriate case.
Duties and Responsibilities
Obtains client information by answering incoming telephone calls and conducting outbound followup calls.
Determine the reason of call and provide service accordingly or transfer call to the appropriate person.
Update our in-house database.
Explain the benefits and advantages of our service to clients and ensure they are fully aware of the process and requirements.
Report any problems to the account manager immediately to avoid service interruption and/or roadblocks.
Adhere to quality standards and KPI’s.
Support team members with other required tasks.
May provide pre-approved medical information or literature to customers based on the guidelines of the specific program.
Initiates clinical discussions with healthcare professionals per project guidelines
Supports patients through their treatment journey
Develops and updates content in keeping with client requests and need
Performs other duties as assigned
Minimum Requirements
Education: Diploma
Experience: Minimum of 1 year of solid experience in the same field.
Identify preferred requirements:Strong written and oral communication skills.
Customer service focus. • Critical thinking
Ability to work effectively through influence and collaboration.
Good judgment in managing and escalating client or project issues. Must be able to manage multiple projects and understand contact center processes.
Excellent interpersonal skills.
Ability to identify problems, take initiative, and be solution oriented.
Patient centric with ability to show empathy
Skills & Abilities:Knowledgeable
Detail-oriented
Organized
Flexible
Empathetic
Effective communicator
SalaryN120,000 monthly.
Application Closing Date
4th September, 2026.
How to Apply
Interested and qualified candidates should send their resume to: [Email hidden - Login to reveal] or [Email hidden - Login to reveal] using the Job Title as the subject of the email. Jobapplication tracking
