Client Services Project Manager

Job Description


Proposals and activation mechanics development, including field implementation.
Preparation of proposals and presentations.
Prepare event and activation and other event-related proposals and budget.
Execute activation and other related projects.
Retention of clients and revenue maximization.
Vendor management – activation buses, props etc
Recruitment of competent teams for BTL activation and events - brand ambassadors, Ushers, Compere etc.
Participates in strategy discussions in setting a bulls-eye target for clients and agency.
Engage in proactive thoughts and generate new ideas for clients.
Provide timely follow-up on all relevant inquiries.
Manage both existing and new accounts with the same professionalism.
Understanding clients' requirements and strategizing on how to meet clients' needs.
Discuss alternative marketing, promotion, and communication strategies with the client.
Ensure agency profitability.
Training of BA's and communicating the brands' personality efficiently.
Liaise with all internal departments, approved vendors, and service providers to ensure the smooth flow of all assigned projects.


KPI


Ensure flawless BTL activations and events.
Ensure the activation budget is accurate ensuring agency profitability.
Must actively participate in brainstorming sessions.
Ensure the agency exceeds client’s expectations on all projects.
Ensure reports get to a client on time with zero error tolerance.
Ensure all activations go smoothly and successfully.
Ensure work is done within budget.
Ensure safety of all field staff during activation.
Ensure BAs are properly briefed and represent the brand effectively.
Understand clients' objectives and collaborate with the marketing team to develop and implement effective marketing strategies.
Provide regular updates to clients on project progress and results.
Stay informed about industry trends and developments to provide valuable insights to clients.
Working in partnership with the ATL, BTL, and Digital team, developing creative direction and experiential engagement ideas to meet clients' objectives.


Requirements / Experience


HND / B.Sc Degree in Marketing, Business Administration or related field.
2 - 4 years relevant work experience.
Proven experience in client service or account management roles.
Strong leadership and team management skills.
Exceptional communication and interpersonal skills.
Problem-solving and conflict resolution abilities.
Customer-centric mindset and a dedication to client satisfaction.
Excellent organizational and time management skills.
Networking skills
Excellent analytical skills and the ability to do market research.
Female candidates are advised to apply only.
Experience working in an advertising agency is very key.


Remuneration

Very attractive with competitive benefits.