Lorache Consulting Limited operates as a Business Process and Strategy, Human capital Development and Marketing Management Consultancy firm. The firm is piloted by a team of experienced professionals and exceptional management strategist who are distinguished and seasoned in their various fields of specialization.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Port Harcourt, Rivers
Employment Type: Full-time

Description

  • We are hiring a customer service representative to manage customer queries and complaints.
  • You will also be asked to process orders, modifications, and escalate complaints across a few communication channels.
  • To do well in this role, you need to be able to remain calm when customers are frustrated and have experience working with computers.

Responsibilities

  • Maintaining a positive, empathetic, and professional attitude toward customers always.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Qualifications

  • General Education Degree, or equivalent.
  • 2 - 4 years experience working with customer support.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: [Email hidden - Login to reveal] using the job title as the subject of the email.

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Salary

0 - 0 NGN

Monthly based

Location

Port Harcourt, Rivers

Job Overview
Job Posted:
8 months ago
Job Type
Full Time
Job Role
Mid-level role
Education
Secondary School (SSCE)
Total Vacancies
1 Person
Category
Maritime

Share This Job:

Location

Port Harcourt, Rivers

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