Employee Services Officer

Role Summary


The Employee Services Officer will be responsible for managing day-to-day employee relations, delivering high-quality employee support services, and ensuring a positive workplace experience.
This role will also manage the company’s official social media channels, create engaging content, and drive digital engagement in alignment with Tamrose’s brand and culture objectives.
The ideal candidate will have a blend of HR operational experience and strong digital communication skills.


Key Responsibilities

Employee Services & Relations:


Manage and respond to day-to-day employee inquiries, complaints, and service requests in a timely manner.
Ensure accurate and efficient processing of employee-related transactions (leave, benefits, onboarding, exit formalities, etc.).
Maintain updated employee service records and ensure compliance with HR policies and procedures.
Support HR initiatives, including wellness programs, engagement activities, and employee recognition efforts.


Digital Engagement & Communication:


Manage and monitor Tamrose’s official social media channels (LinkedIn, Instagram, Facebook, Twitter, etc.).
Develop and post relevant, engaging content that reflects Tamrose’s brand, values, and achievements.
Drive online engagement and community interaction with targeted campaigns and initiatives.
Track, analyze, and report on social media performance metrics.


Collaboration & Reporting:


Work closely with HR, Administration, and Corporate Communications teams to ensure alignment of employee services and communication efforts.
Prepare periodic reports on employee service trends, feedback, and social media engagement for management review.


Qualifications & Requirements


Bachelor’s degree in Human Resources, Industrial Relations, Communications, or related field.
4–6 years of experience in employee services, employee relations, or HR operations.
Professional certification in HR (e.g., CIPM, SHRM, CIPD) or Communications is highly desirable.
Prior experience in oil & gas, large process or manufacturing, aviation, or maritime industries.
Strong understanding of HR processes and employee engagement strategies.
Proven ability to manage corporate social media accounts and create engaging digital content.
Excellent communication, interpersonal, and problem-solving skills.
Proficiency in Microsoft Office Suite; familiarity with HRIS tools and social media analytics.


Key Competencies:


Service orientation and customer focus
Strong interpersonal relationship management
Content creation and digital storytelling
Conflict resolution and problem-solving
Attention to detail and process discipline
Data-driven decision-making