Head of Product Design

About the job


We are looking for a Director - level Head of Product Design to lead and evolve our Product Design function as we scale up and drive digital and financial inclusion across our markets.
This role offers the opportunity to reshape how design drives business strategy and customer experience at a crucial growth moment. You'll lead cohesive, high-quality user experiences across all touchpoints for customers across multiple African markets, working with talented cross-functional teams including product managers, engineers, data scientists, and commercial stakeholders.'


In this role, you would be responsible for


Leading the strategic direction and evolution of our Product Design function
Collaborating with Product Management and Tech leadership to define overall UX strategy
Building and maintaining design systems that ensure visual cohesion while enabling rapid innovation
Reviewing design work to ensure quality and cohesion before release
Mentoring design team members and fostering a sense of belonging while helping advance their careers
Working with marketing teams to ensure visual cohesion across the M-KOPA brand
Translating design metrics into business outcomes that executives understand and value


This role will require frequent travel across our operational markets, therefore an ideal candidate should either be based in one of our markets or be willing to relocate. This will allow you to be at the heart of Africa's most dynamic tech hubs with direct access to our core market.



Your application should demonstrate:


Proven experience leading design teams and complex projects in digital products
Deep understanding of UX strategy with the ability to balance business goals with user needs
Experience building and maintaining design systems across multiple touchpoints
Solid leadership and mentoring capabilities
Ability to work with diverse, cross-functional teams across multiple countries
Solid interpersonal, communication, and collaboration skills
Experience translating design impact into business metrics
Experience in fintech or similar industries