HR / Admin Manager

Position Overview


The HR/Admin Manager will be tasked with overseeing and enhancing employee performance across the organization through a well-structured performance management framework.
Additionally, this role will be responsible for managing general HR operations and administrative functions to support the company's growth and operational efficiency.
This position is crucial in fostering a high-performance culture that aligns with the company's values and objectives in the food retail industry.


Primary Focus: Performance Management:


Develop, implement, and continuously refine a company-wide performance management system.
Work alongside department heads (e.g., operations, production, sales) to establish clear KPIs and performance benchmarks for staff members.
Oversee bi-annual or quarterly performance review cycles, ensuring timely and equitable evaluations.
Offer guidance and training to managers on conducting effective performance discussions, providing feedback, and maintaining proper documentation.
Recognize high and low performers and develop performance improvement plans (PIPs) when necessary.
Ensure performance management outcomes are linked to rewards, promotions, and disciplinary actions.
Track productivity and service quality, especially in customer-facing roles (e.g., retail stores and customer service).
Examine performance data and deliver regular reports to management with insights and recommendations.


Additional HR Responsibilities:


Collaborate with the HR team on recruitment, onboarding, and employee lifecycle management.
Ensure adherence to Nigerian labour laws and HR regulations Oversee employee engagement initiatives and internal communication efforts.
Manage disciplinary processes, conflict resolution, and exit interviews.
Facilitate staff training and capacity-building efforts in conjunction with department heads.


Qualifications & Experience


Bachelor's degree in Human Resources, Business Administration, Industrial Psychology, or a related field.
Minimum of 5 years in HR, with at least 2 years of experience specifically in performance management.
HR certification (e.g., CIPM, SHRM, HRCI) is preferred.
Experience in the retail, food service, or hospitality sector is desirable.


Key Skills & Competencies:


Proficiency in designing and managing performance management frameworks
Excellent coaching and interpersonal communication abilities
High level of emotional intelligence and conflict resolution skills
Competent in Microsoft Office and HR software (e.g., HRIS, performance tracking tools)
Strong analytical and reporting capabilities
Capacity to work under pressure and manage multiple store locations or teams.



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