Lead Coordinator for Domestic Violence Case Management

Position Overview


The GBV Casework Supervisor will oversee the delivery of high-quality case management and psychosocial support to women, girls, and GBV survivors affected by conflict and displacement. This role involves training and mentoring GBV Caseworkers while enhancing support systems for survivors. The ideal candidate must be capable of performing each critical function with or without reasonable accommodation.
Essential duties and responsibilities include:


Key Duties and Accountabilities

Skill Enhancement and Service Management


Educate GBV Caseworkers on Inter-Agency GBV Case Management Guidelines and International Medical Corps' GBV Standards.
Instruct GBV Caseworkers on addressing child survivor cases, following Caring for Child Survivors of Sexual Abuse guidelines
Provide mentorship to GBV Caseworkers through regular individual and group sessions
Facilitate periodic case review meetings
Perform regular supportive supervision for quality assurance and identify areas for improvement
Create customized learning plans for GBV Caseworkers, including self-directed learning opportunities
Assist GBV Caseworkers in effectively managing cases, including direct service provision and liaising with other service providers
Manage the distribution of resources and financial aid to survivors and at-risk women and girls
Facilitate training for other service providers who may interact with vulnerable populations and GBV survivors
Enhance the development and efficiency of GBV referral mechanisms


Personnel Administration


Hire and manage GBV Caseworkers
Cultivate a secure and encouraging environment for GBV Caseworkers
Implement support strategies for GBV Caseworkers, encourage team bonding, and promote self-care principles


Evaluation and Documentation


Gather and examine client feedback to improve services
Supervise post-distribution assessment
Manage service documentation
Implement rigorous data protection and information-sharing protocols to safeguard survivors' privacy, confidentiality, and safety
Assist in the preparation of internal and external reports


Collaboration, Advocacy, and Representation


Maintain regular communication with GBV leadership team and participate in broader team meetings as needed
Engage stakeholders to enhance coordination and ensure safe access to services for survivors
Advocate for a survivor-centered approach in all internal and external coordination meetings
Arrange case management meetings with other service providers as necessary
Liaise with MHPSS, child protection, health, and other sectors to improve integration and referrals
Promote program objectives and GBV standards


Safety and Professional Conduct


Ensure adherence to security protocols and policies
Create a safe and supportive work environment for all GBV staff and partners
Model core principles of GBV programming, including respect, non-discrimination, responsible use of authority, nonviolence, and promotion of gender equality
Uphold the positive image and credibility of the program and organization by adhering to the Code of Conduct and Ethics, including compliance with anti-harassment, safeguarding, and PSEA policies


Perform additional tasks as assigned. The responsibilities listed are representative of the role and may not be all-inclusive.



Basic Requirements


Generally, a degree in a related field is required. Comparable relevant education and experience may be considered as appropriate.
Typically, a minimum of 3 years of experience as a GBV caseworker is necessary.
GBV Case Management experience is mandatory.
Relevant academic background such as social work is desirable.
Proven dedication to core principles of GBV programming, including gender equality and survivor-centered support services.
Knowledge of GBV Case Management standards and tools
Experience in training and facilitation
Dedication to advocating for survivors
Strong interpersonal and advocacy abilities
Excellent listening and communication skills
Knowledge of government and NGO service providers is preferred.
Capacity to exercise good judgment, maintain flexibility, and apply experience and guidance to evolving challenges.