Manager, Operations Support

Job Summary


Manages team of supervisors in own business area, overseeing team development and training, managing budgets and assigning and prioritizing workflow.


Responsibilities



Team Leadership


Manages team of supervisors within own business area, providing overall leadership to everyone on supervisors' teams; works with other managers to get things rolled out between teams (e.g., new system enhancements and system deployments)


Training


Oversees team development to ensure team is functional; trains supervisors or others in own area of expertise (e.g., training on systems, products and processes)
Process Development / Management
Leads cross-functional process design (e.g., end-to-end fulfillment and support processes), partnering with mid level technical professional team members within own and other teams and integrating information about Equinix as a business to improve processes/products being offered


Operational Support


Oversees overall impact, analyzing both positive and negative business impact of processes and making recommendations to senior management around potential direction based on analysis (e.g., analysis of key performance indicators, internal incident reports, daily performance reporting)


Budgeting / Financial Management


Oversees overall budget entire team (and sub-teams within), maintaining, tracking and reporting results to senior leadership


Project / Program Leadership


Provides overarching project direction, understanding interdependencies and prioritizing projects (from a tactical perspective) across teams


Technical Skill Application


Assigns and directs supervisors to assist team members with technical work, as needed


Qualifications


Proven years experience
Bachelors
Operations or Process Improvement