Skipper Eye-Q Super Speciality Eye hospital is an International Eye Hospital chain with the presence of 30 in India and 5 in Nigeria handling all types of Eye Surgeries such as Cataract, Retina, Glaucoma, presbyopia, cornea, squint, refractive error and other vision problems, having treated 10+ Million patients. Our patients get the same treatment in Nigeria as in the US, UK, and India. We have 19Years in Eye Care and HMO-empanelled hospitals
We are recruiting to fill the position below:
Job Title: Patient Relationship Executive / Receptionist
Location: Asokoro, Abuja (FCT)
Employment Type: Full-time
Job Summary
A Patient Relationship Executive (PRE)will actas the main bridge between patients, their families, and the clinical or administrative teams. He willensure a smooth, welcoming, and stress-free journey from the front door through to post-treatment follow-ups.
Key Job Responsibilities
Patient Greeting & Registration: Welcoming patients upon arrival, guiding them through check-in, and updating personal and demographic details in the system.
Appointment Scheduling: Managing bookings, cancellations, and rescheduling for specialized eye doctors, diagnostics, and surgical consultations.
Check-In & Check-Out Operations: Verifying health or vision insurance (such as HMO), securing pre-authorizations, processing bill payments, and issuing receipts.
Optical & Diagnostic Support: Coordinating patient flow between general check-ups, eye scans, and optical shops (matching completed glasses or contact lenses with patient paperwork for pick-up).
Floor Rounds & Comfort: Taking regular walks through waiting areas and wards to comfort anxious patients, explain hospital layouts, and ensure a calm environment.
Grievance Resolution: Handling first-level patient complaints with empathy, coordinating quick fixes with department heads, and escalating serious issues.
Medical Records & Feedback: Maintaining Electronic Medical Records (EMR), scanning charts, and administering patient satisfaction feedback forms.
Core Requirements & Qualifications
Education: A Bachelor’s Degree (BA, BSc, or HND) in Business Administration, Mass Communication, Healthcare Management, or Hospitality Management.
Experience: Typically 2 to 4years of experience in customer service, hospitality, front-office administration, or a healthcare/hospital environment.
Technical Skills:
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Familiarity with Hospital Information Systems (HIS), or Electronic Health/Medical Records (EHR/EMR).
Basic knowledge of healthcare terminology, billing processes, and insurance workflows.
Soft Skills:Exceptional communication and active listening skills.
High emotional intelligence, patience, and empathy for patients dealing with vision anxiety or stress.
Multitasking ability and composure under pressure in a fast-paced clinic setting.
Application Closing Date30th November, 2026.
How to Apply
Interested and qualified candidates should send their CV to: [Email hidden - Login to reveal] using the Job Title as the subject of the email.
NoteOnly candidates currently residing in Abuja are encouraged to apply.
Preference will be given to qualified male candidates.
How To Apply
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Make sure you are logged in and your email is verified (Register if you dont have an account).
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Click the Apply Now button above.
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Your default email application or the application link will open.
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Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
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Use a professional subject line such as Application for "Indicate Position"
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Make sure to send your application before the closing date.
Note: Only shortlisted candidates are contacted.
