Program Associate (Education)

Job Summary


The Program Associate role exists as a supporting role for the delivery of AltSchool's programs. The role has a direct impact on our brand as our learners interface with whoever takes the role on a daily basis. 
As a Programs Associate, you’ll work closely with the Program Manager for your designated school, supporting all required program-related tasks to maintain high-quality program delivery for your learners.
You will provide support to the learners where needed, and also manipulate chunks of learner-related data. A successful Program Associate is one who is able to support the seamless execution of all goals for the specific school.


Job Details

What you will be doing:


Own the planning and implementation of ‘mini-projects’ designed to support learner success
Facilitate learner enrollment, engagement, evaluations, and daily communication.
Manage the onboarding and offboarding processes for learners across cohorts.
Provide program-specific technical support and escalate LMS issues to the Product and Engineering teams, including resolving payment challenges.
Protect learner data in accordance with the NDPR & GDPR data protection regulations.
Regularly maintain and update the leaderboard.
Coordinate and manage live class sessions.
Assist the learning & academics team with tracking and aligning overall program timelines.
Interface with some stakeholders involved in the various programs and effectively deliver value to all.
Supporting the Learning and Academics team behind 'The Alt School Africa' to create a new generation of learners from your designated school with a low entry barrier while delivering a quality experience.
Manage program partnerships with organizations that are able to deliver quality technical content and support new AltSchool initiatives.
Support retention by tracking in real-time the progress of all students, regularly checking in when they are lagging behind, and providing adequate support.
Efficiently support all instructors and mentors in their responsibilities while tracking mentor, instructor, and students' progress weekly using performance review frameworks.
Identify and improve collaborative ways to improve the internal program processes.
Support with the launching and execution of different departments within the school.
Serve as a bridge between students and instructors.


Requirements

Must have:


Strong verbal and written communication skills.
Proficient in data entry and management.
Effective stakeholder engagement capabilities.
Demonstrates emotional intelligence and excellent organizational skills.
Tech-savvy with experience in event and project management.
Resource management
Attention to detail & Critical thinking
Ownership & Time management
Good understanding of Program/project tools and techniques


Nice to Have:


Relevant experience within a startup environment, or with tech companies


Benefits


Join a team that thrives on collaboration and innovation, where your ideas and contributions are highly regarded.
Experience our unwavering commitment to fostering career growth and providing ample development opportunities.
We celebrate your milestone with dedicated support funds.
Join a team with a culture that values ownership, open communication, excellence, teamwork, and collaboration, empowering our team to achieve extraordinary results.
We are genuinely enthusiastic about the work we do, so we have fun while making an impact!