Project Manager

Position Objective

This role is responsible for overseeing the planning, implementation, and execution of individual projects and group-related company initiatives in a coordinated manner to achieve benefits and maintain control.

Primary Duties & Responsibilities

Project Management & Execution


Spearhead and manage WIOCC's network infrastructure projects to ensure timely and successful completion
Supervise client orders from initial pre-sales solution design to final handover, ensuring high levels of client satisfaction
Create and maintain project charters, project plans, risk registers, budgets, and lessons learned documentation
Track project delivery milestones to ensure alignment with client target timelines


Stakeholder & Client Engagement


Work closely with account managers to comprehend client requirements and ensure project alignment
Act as the main point of contact for clients, providing regular and accurate project updates and reports
Effectively manage relationships with internal teams, stakeholders, and WIOCC clients
Facilitate seamless handovers to internal teams, aligning with client specifications


Cross-Functional Coordination


Guide virtual project teams comprising Engineering, Operations, Legal, Procurement, Logistics, and Finance
Coordinate and manage third-party suppliers to ensure compliance with client specifications, service level agreements (SLAs), and quality standards
Identify and mitigate project concerns, contractual challenges, and risks, escalating issues when necessary


Process & Performance Enhancement


Actively participate in and promote the project gate review process
Manage vendor and logistics operations, ensuring timely delivery of materials and services
Guarantee data accuracy within NetSuite and other project management tools
Serve as a deputy for the Programme Manager as needed and contribute to ad-hoc reporting
Actively engage in process improvement and automation initiatives


Minimum Qualifications


Bachelor's degree (or equivalent; a master's degree is advantageous) in a technical field or equivalent relevant experience
Must be bilingual (proficient in English and French)
PMP, PRINCE2, or AGILE certification or equivalent
Proficient in Microsoft Project


Experience & Skills


Minimum of 5 years of technical experience in the telecom industry, with at least 3 years in a project management role
Strong background in fibre network project management
Effective project management skills, including experience in written and verbal communication, as evidenced by work history and accomplishments
Strong written and verbal communication skills, with the ability to summarize and present key information to stakeholders concisely
Proficiency in using B/OSS tools and experience with the Microsoft Office suite, including MS Project
Demonstrated ability to manage multiple priorities and solve problems in a fast-paced environment
Familiarity with WIOCC network technologies, including Subsea, OTN, DWDM, SDH and Data (Ethernet, IP/MPLS, OSPF, BGP), is preferred
Excellent interpersonal skills, including active listening, negotiation, and conflict resolution
Ability to work cross-functionally and influence teams in a matrix environment


Attributes


Strong team leader and manager of virtual teams; motivated, persistent, and able to manage stress
Client-focused with confidence and relationship-building skills
Integrity and honesty with high ethical standards and strong negotiation skills
Passionate, adaptable, and flexible
Committed to personal excellence, accuracy, and attention to detail
Collaborative and results-driven through teamwork and partnerships
Strong analytical skills with the ability to collate and interpret data from various sources
Excellent communicator in both English and French, with a natural aptitude for dealing with people
Creative thinker with excellent problem-solving skills
Commercially aware, numerate, and articulate
Exceptional network diagnostic skills