Restaurant Manager Ozubulu

Domeo Resources International (DRI) is a prolific organisation which proffers HR and Management Consultancy solutions premised on excellence and innovation. DRI analyses various organisational problems, develops improvement plans, deploys those plans and monitors the plans to ensure improved organisational performance. We are  recruiting to fill the position below:

 Job Title: Restaurant Manager

Location: Ozubulu, Anambra

Employment Type: Full-time

Department: Food and Beverage / Restaurant Operations

Reports To: General Manager / Operations Manager Jobposting service Job Summary

The Restaurant Manager is responsible for the overall management, supervision, and daily operations of the restaurant, ensuring efficient service delivery, excellent customer satisfaction, operational profitability, and compliance with the organization's policies and hospitality standards. The successful candidate will provide leadership to the restaurant team, oversee food and beverage service operations, manage staff performance, monitor inventory and operating costs, handle customer complaints, and ensure that the restaurant consistently delivers an exceptional dining experience. The Restaurant Manager is expected to demonstrate strong leadership, business management, customer service, problem-solving, and organizational skills while maintaining high standards of professionalism and operational excellence.

Key Responsibilities

Oversee and coordinate the daily operations of the restaurant to ensure smooth and efficient service delivery. Ensure the restaurant is properly set up, clean, organized, and ready for daily operations. Supervise restaurant opening and closing procedures. Ensure compliance with established operational standards, policies, and procedures. Monitor service delivery to ensure prompt, efficient, and professional customer service. Coordinate with the kitchen team to ensure timely food preparation and service. Ensure menus, pricing, service standards, and restaurant procedures are properly implemented. Identify operational challenges and implement appropriate solutions.

 Recruit, train, supervise, and evaluate restaurant employees in line with management guidelines. Prepare staff duty rosters, shift schedules, and work assignments. Conduct staff briefings and communicate operational expectations. Monitor employee punctuality, attendance, grooming, discipline, and productivity. Provide coaching, guidance, and performance feedback to team members. Address staff misconduct and workplace conflicts in accordance with company policies. Promote teamwork, accountability, and a positive working environment. Identify staff training needs and recommend appropriate development programmes.

Ensure customers receive excellent, professional, and personalized service. Welcome guests and ensure their dining experience meets established hospitality standards. Handle customer complaints, enquiries, and service recovery professionally. Monitor customer feedback and implement improvements where necessary. Build positive relationships with regular customers and guests. Ensure customer requests and special requirements are handled appropriately. Monitor customer satisfaction and maintain a strong service culture.

Monitor restaurant revenue, expenses, and operational costs. Ensure proper handling, recording, and reconciliation of daily sales. Monitor cash handling, POS transactions, and payment procedures. Prepare and review daily, weekly, and monthly operational reports. Monitor food and beverage costs and identify opportunities to minimize wastage. Ensure proper portion control and adherence to approved selling prices. Monitor restaurant profitability and recommend strategies for improved revenue. Ensure compliance with approved budgets and financial controls. Investigate and report discrepancies in sales, stock, or cash transactions.

Monitor restaurant food, beverage, and operating supplies inventory. Ensure accurate stock records and proper inventory documentation. Coordinate stock requisitions and procurement requests with authorized departments. Conduct regular stock counts and verify inventory balances. Monitor stock movement, expiry dates, and storage conditions. Minimize losses, pilferage, spoilage, and unnecessary wastage. Ensure proper storage and handling of food and beverage items. Report stock shortages, damages, and discrepancies promptly.

Food Safety, Hygiene, and Quality Assurance:

Ensure the restaurant, dining area, service stations, and storage areas maintain excellent cleanliness and hygiene. Ensure staff comply with food safety, sanitation, and personal hygiene requirements. Conduct routine inspections of the restaurant and service areas. Ensure food and beverages are served according to established quality standards. Work with the Head Chef to maintain food quality, consistency, and presentation. Ensure compliance with relevant health, safety, and environmental regulations. Report maintenance issues, safety hazards, and hygiene concerns promptly.

Marketing, Sales, and Business Development:

Develop and implement strategies to increase restaurant sales and customer retention. Identify opportunities to attract new customers and grow the restaurant's market presence. Support promotional activities, special events, and customer engagement initiatives. Monitor customer preferences, market trends, and competitors. Recommend menu improvements, promotions, and service enhancements. Build relationships with corporate clients, event organizers, and business partners where applicable.

Prepare and submit daily, weekly, and monthly restaurant performance reports. Maintain accurate records of staff attendance, sales, inventory, and operational activities. Report significant operational issues to the General Manager or Operations Manager. Participate in management meetings and contribute to operational planning. Ensure proper documentation and implementation of management directives. Perform other reasonable duties assigned by management in line with the position.

Qualifications and Experience

Bachelor's Degree or Higher National Diploma (HND) in Hospitality Management, Hotel and Restaurant Management, Business Administration, or a related field with 3 – 5 years' relevant experience in restaurant or food and beverage operations, preferably with supervisory or managerial experience. A professional certification in hospitality or restaurant management is an added advantage. Demonstrable knowledge of restaurant operations, food and beverage service, and customer relationship management. Experience in staff supervision, inventory control, budgeting, and cost management. Good understanding of POS systems, sales reporting, and restaurant management procedures.

Strong leadership and team management skills. Excellent customer service and interpersonal skills. Good financial management and cost-control abilities. Strong organizational and administrative skills. Excellent communication and problem-solving skills. Ability to manage multiple responsibilities effectively. Good knowledge of food and beverage operations. Proficiency in Microsoft Office and restaurant POS systems. Strong decision-making and conflict-resolution abilities. Ability to work under pressure and meet operational targets. Good business awareness and commercial judgment.

Professional, responsible, and accountable. Honest, trustworthy, and results-oriented. Customer-focused and service-driven. Highly organized and detail-oriented. Confident and capable of leading a diverse team. Proactive and solution-oriented. Disciplined and committed to organizational standards. Flexible and willing to work shifts, weekends, and public holid.

The position requires working in a dynamic and fast-paced hospitality environment. The ired to work shift weekends, public holidays, and extended hours depending on operational demands. The role requires regular interaction with customers, employees, suppliers, and management. The Restaurant Manager is expected to maintain a visible management presence throughout restaurant operations.

The Restaurant Manager is expected to provide effective leadership and strategic direction for the restaurant, ensuring operational efficiency, financial accountability, excellent customer experiences, and consistent service quality. The successful candidate must take ownership of restaurant performance, motivate employees, maintain high operational standards, and implement initiatives that promote business growth, customer loyalty, and organizational profitability.

10th November, 2026. Method of Application

Interested and qualified candidates should forward their CV to: [Email hidden - Login to reveal] using "Restaurant manager-Ozubulu" as the subject of the mail.