State Business Manager - West Region  Lagos

Airtel Nigeria (Airtel Networks Limited) is a leading telecommunications services provider in Nigeria headquartered in Lagos, the commercial nerve-centre of Nigeria. The telco ranks amongst the top four mobile service providers in terms of subscribers with a customer base of more than 39.8 million. The company's product offerings include 2G, 3G and 4G wireless services, mobile commerce and enterprise services. We are  recruiting to fill the position below:

 Job Title: State Business Manager - West Region

Location: Lagos

Employment Type: Full-time About the Role

The purpose of the job is to plan, monitor and ensure achievement of customer and revenue market share objectives set for zonal operations by supervising/ influencing multiple teams to deliver operational excellence in network operations, customer service, channel management and market expansion. Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.

Increase revenue earning customer net additions – Prepaid:

Identify and formulate zonal sales strategies to help drive gross additions Monitor churn & grace periods Supervise health of acquisitions, compliance on activations,  Oversee activating connections as per the stipulated turnaround times

Increase revenue earning customer net additions – Postpaid:

Identify and formulate zonal sales strategies to help drive gross additions Monitor churn & grace periods Supervise health of acquisitions and compliance on activations,  Oversee activating connections as per the stipulated turnaround times

Identify and formulate Customer Service development strategies to help drive Collections and Bad Debts performance of the zone  Propose and drive VAS Up selling activities  Drive the reduction of recharge turnovers and first bill churn & zero recharge.

Implement the audit and review of channel partners & distributors to ensure Healthy ROI  Monitor the timely disbursement of claims to the market and regular trade service. Conceptualize, design and implement channel delight activities

Identify and formulate zonal sales strategies to help drive Distribution across showrooms and Dealer Service Agents Ensure expansions to align to dimensioned number of Active Easy Charge Outlets Establish SIM Selling outlets and other categories of retail outlets as a % of Easy Charge outlets

Network optimization New sites ROI and deployment Follow through in delivering cell availability, quality of calls and reduction of outages at sites within zone

Identify and formulate customer service delivery strategies to help improve customer satisfaction scores Ensure provision of standard infrastructure at zonal showrooms,  Ensure showroom employees are upskilled in industry training and certifications for the role

Continuously motivating the front-line employees through leadership by examples  Implement all action plans that will address hygiene issues etc. 

Educational Qualifications: 

Bachelor’s Degree in Management or related Social Sciences Masters in Business Administration is an advantage 

Minimum of 12 years’ experience in Retail sales, preferably in the Telecommunications, FMCG or the Manufacturing industry, with at least 4 years at middle management level Excellent understanding and implementation of Route-to-Market (RTM) and Go-to-Market strategies  Extensive sales and  business development experience with proven expertise in revenue generation and growth  Excellent product knowledge

Excellent Relationship Management skills  Excellent Numerical Acumen and Analytical thinking skills  Excellent presentation and communication skills  Excellent and proven leadership skills  Team Player: Independent, confident and objective Attention to details Excellent at driving Execution Excellence A strong Customer – centric orientation 

29th September, 2026, 11:58 PM. How to Apply

Click Apply Now button to apply