Training & Retention Manager Lagos 

ACCM Global Enterprise Limited is a dynamic financial services company committed to providing innovative investment solutions and empowering individuals and  businesses to achieve their financial goals. Through a client-focused approach, we offer access to financial market opportunities, investment  education, and wealth-building strategies designed to support long-term financial growth. BusinessOperations We are  recruiting to fill the position below:

Job Title: Training & Retention Manager

Location: Lagos 

Employment Type: Full-time Job Summary

We are seeking an experienced and results-oriented Training & Retention Manager to oversee client education, engagement, and retention initiatives. The ideal candidate will be responsible for conducting trading and investment training sessions, developing educational content, managing client relationships, and implementing strategies that improve client satisfaction, retention, and long-term business growth.

Develop and deliver training programs for prospective and existing clients. Conduct seminars, workshops, webinars, and one-on-one coaching sessions on financial markets and trading concepts. Create and update training materials, presentations, manuals, and educational resources. Assess training effectiveness and continuously improve learning programs based on participant feedback. Ensure clients have a clear understanding of the company's products, services, and trading platforms.

Client Retention & Engagement: CustomerServices

Develop and execute client retention strategies to increase engagement and loyalty. Build and maintain strong relationships with clients through regular communication and follow-up. Monitor client activity and proactively engage inactive or at-risk clients. Address client concerns, complaints, and inquiries professionally and promptly. Gather client feedback and provide recommendations to improve customer experience.

Track and analyze retention metrics, client engagement levels, and training outcomes. Prepare periodic reports on training performance, retention rates, and client satisfaction. Collaborate with Sales, Marketing, and Customer Success teams to improve client onboarding and retention efforts. Identify opportunities to increase client participation and maximize customer lifetime value.

Support the achievement of company growth objectives through effective client education and relationship management. Promote company products and services during training sessions where appropriate. Encourage client participation in company programs, events, and investment opportunities.

Key Performance Indicators (KPIs)

Client retention rate. Training attendance and completion rates. Client satisfaction score. Client engagement and reactivation rate. Training effectiveness ratings. Growth in active client participation.

Bachelor's Degree in Finance, Economics, Business Administration, Marketing, or a related field. Minimum of 3 years' experience in training, customer retention, client relationship management, or financial services. Strong understanding of financial markets, investments, and trading concepts. Excellent presentation, facilitation, and public speaking skills. Strong interpersonal, communication, and relationship-building abilities. Ability to analyze client behavior and develop effective retention strategies. Proficiency in Microsoft Office Suite, CRM software, and virtual training platforms. Strong organizational and problem-solving skills.

Training & Facilitation Client Relationship Management Customer Retention Strategies Communication & Presentation Skills Leadership & Team Collaboration Data Analysis & Reporting Problem Solving Time Management.

17th September, 2026. Method of Application

Interested and qualified candidates should send their CV and cover letter to: [Email hidden - Login to reveal] using the Job Title as the subject of the email.