Intersect Consortium is a world-class organization that provides services and products for high-quality mental health, technology and medical equipment sales. Our purpose is to make a timely and long-lasting difference in the lives of individuals and families we support. Our treatment programs have mainly been developed by clinicians working in America, United Kingdom, and Nigeria.
We are recruiting to fill the position below:
Job Title: Admin Customer Service Manager
Location: Lekki, Lagos
Job Summary
We are looking for a highly organised, people-focused and experienced Admin & Customer Services Manager to join our team.
The ideal candidate will oversee the smooth day-to-day administration of the centre while ensuring that every client receives a professional, welcoming and responsive service experience.
Job DescriptionSupervise the daily administrative and operational activities of the facility and develop efficient procedures for service delivery.
Manage client enquiries, requests and complaints received via telephone, email and in person, ensuring timely and professional resolution.
Maintain a strong focus on customer satisfaction, retention and the growth of the client base.
Maintain accurate and up-to-date client databases, patient records, call logs, billing records and other operational documentation.
Open and manage patient files for newly registered clients, assign hospital and medical record numbers, and retrieve files for follow-up visits.
Ensure discharged patients are appropriately followed up by their primary clinicians.
Provide clients and their relatives with accurate information regarding services, pricing and operational processes.
Handle difficult or sensitive client situations calmly and professionally, with a focus on resolving and de-escalating concerns.
Maintain a professional, friendly and detail-oriented approach when handling telephone calls and other client interactions.
Schedule patient appointments for consultations, evaluations, treatments, follow-ups and re-evaluations.
Maintain and update patient medical records in line with organisational requirements and confidentiality standards.
Plan, coordinate and streamline administrative procedures and systems to improve operational efficiency.
Receive, dispatch and appropriately disseminate official correspondence.
Identify facility procurement needs and ensure the availability of essential supplies for reception, departments, kitchen and wards.
Support effective planning and execution of facility operations while identifying opportunities to minimise waste and control costs.
Ensure the facility and office premises are consistently clean, organised and presentable.
Supervise the delivery of professional services by the kitchen, driving, cleaning and security units.
Work closely with the Business Team in developing proposals and supporting business opportunities.
Ensure the smooth flow of information across the organisation to facilitate effective business operations.
Manage administrative schedules, deadlines and operational priorities.
Identify staffing requirements and communicate workforce needs to the HR team.
Ensure compliance with organisational policies relating to attendance, dressing, computer usage, security, confidentiality and general conduct.
Monitor office supplies and inventory and coordinate procurement while maintaining awareness of budgetary constraints.
Monitor operational costs and expenses and provide relevant information to support budget preparation.
Oversee facility services, maintenance activities and external tradespersons.
Organise and supervise general office activities, including recycling, renovations, events and other facility-related initiatives.
Ensure daily operations comply with organisational policies, procedures and applicable regulations.
Maintain proper filing, documentation and record-keeping systems.
Keep abreast of organisational changes, operational developments and business priorities, and ensure these are appropriately implemented within the facility.
RequirementsProven work experience of at least 3 - 5 years as an Administrative Manager.
Solid knowledge of office procedures, policy review and implementation.
Experience with office management software like MS Office (MS Excel and MS Word, specifically).
Strong organization skills with a problem-solving attitude.
Excellent written and verbal communication skills.
Attention to detail and innovative.
B.Sc. or BA in management and additional qualifications in Office Administration are a plus.
Ability to stay calm when customers are stressed or upset.
Experience working with customer support.
SalaryN200,000 - N250,000 monthly.
Application Closing Date
25th August, 2026.
How to Apply
Interested and qualified candidates should send their CV and Cover Letter to: [Email hidden - Login to reveal] using "Admin Manager" as the subject of the mail.
Note: Only shortlisted candidates will be contacted.
