Responsibilities


Respond to customers’ enquiries, requests, and complaints via telephone, email, live chat & Social media within the given turnaround time 
Manage and resolve customer complaints; follow up on escalated issues by liaising with relevant business teams to resolve issues arising from customer complaints, process, or regulatory breach 
Assist customers place and complete orders in timely manner while adhering to standard policies and procedures 
Identify and monitor trends of customer complaints and escalate issues to supervisor(s)/stakeholders appropriately 
Research, identify, and resolve customer complaints using applicable software 
Process customers’ orders, forms, and applications; follow through to ensure order fulfilment 
Document all customer interactions according to standard operating procedures on the applicable CRM solution.


Requirements


Candidates should possess an HND / B.Sc Degree.
Age range - 26 years below.
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Salary

0 - 0 NGN

Monthly based

Location

Lagos

Job Overview
Job Posted:
1 year ago
Job Type
Full Time
Job Role
Entry level role
Education
BA/BSc/HND
Total Vacancies
1 Person
Category
Art / Crafts / Languages

Share This Job:

Location

Lagos

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