Moniepoint is Africa's all-in-one financial ecosystem, empowering businesses and their customers with seamless payment, banking, credit, and management tools. In 2023, we processed $182 billion and are Nigeria’s largest merchant acquirer.Banking
We are recruiting to fill the position below:
Job Title: Inventory Support Officer - POS Terminals
Location: Lagos
Role Purpose
The ISO (Terminals) is the dedicated custodian for all forms of POS terminals flowing through the repair pipeline.
The role ensures end-to-end traceability, enforces custody controls, and maintains absolute logical–physical alignment within the Repair Centre's IMS subsystem, covering every stage from receipt of faulty units to dispatch of QA-cleared OK devices.
Key ResponsibilitiesIntake & Receipt Management:Receive faulty/returned terminals from state offices; verify against the recall waybill at serial-number level before accepting into the IMS.
Log all received devices in the IMS with correct status within 24 hours of physical arrival.
Identify and quarantine damaged or missing-serial devices; raise a Discrepancy Report immediately.
Repair Pipeline Tracking:Push faulty devices to technicians daily and update IMS status to 'In Repair' upon assignment.
Monitor movement of each terminal through all repair stages: Assessment → In Repair → Awaiting QA → QA Cleared → Dispatch Holding.
Enforce the 24–72-hour SLA from receipt-to-assignment and from QA clearance-to-dispatch readiness.
QA Integration & Status Management:Quality Control & Tracking
Receive QA-approved terminals and update IMS status to 'QA Cleared – Awaiting Dispatch' within 4 hours.
Flag devices that fail QA back to the repair queue or classify as 'Beyond Economic Repair (BER)' with a written justification report.
Ensure all 'BER' devices are tagged and isolated in the scrap/disposal holding area.
Dispatch & Outbound Logistics:Generate the Dispatch List and Waybill for QA-cleared refurbished and OK devices; obtain approval from Repair Centre Manager and Cluster lead before release.
Scan all devices at serial level during physical loading; update IMS to 'In Transit – Outbound'.
Confirm receipt acknowledgment from the destination state SIO and close the dispatch transaction in IMS.
Inventory Counts & Reconciliation:Conduct daily physical counts of all terminals in the repair centre; reconcile against IMS records.
Escalate any variance (physical vs. logical) to the Lead, Inventory Support within the same business day.
Participate in monthly, quarterly, and annual wall-to-wall counts as directed by the Inventory & Warehouse Manager.
Compliance & Housekeeping:Maintain clearly labelled racks and segregated zones: Faulty, Under-Repair, Refurbished/OK, BER/Scrap.
Enforce all provisions of the POS Inventory Control SOP within the repair centre.
Uphold audit readiness, workplace safety, and environmental handling standards at all times.
Requirements
Minimum of OND in a related discipline
At least 2 years experience in inventory operations.
Good computer skills. Must know the Microsoft Office Suite (Excel, Word and PowerPoint)
Ability to work with limited supervision.
Strong attention to detail and accuracy.
Proficiency in inventory management systems and workflow applications.
Experience handling large volumes of items
Excellent organizational and record-keeping skills.
Effective communication and stakeholder coordination.
Ability to manage multiple tasks and meet deadlines.
Reporting Line:Functional: Lead, Inventory Support (Regional)
Operational: Repair Centre Manager
Dotted: Regional Inventory & Warehouse Manager.
Application Closing DateNot Specified.
How to Apply
Interested and qualified candidates should:Click Apply Now button to apply
