We are in search of a proactive and technically proficient IT Support Officer with 1-2 years of hands-on experience to become part of our IT team. The ideal applicant will be tasked with delivering first-level support to end-users, maintaining IT systems, and ensuring smooth daily operations across the organization's technological infrastructure.
Key Duties and Responsibilities
Deliver initial support for hardware, software, and network concerns.
Install and configure user devices, printers, and other IT equipment.
Deploy, set up, and maintain software applications and operating systems.
Address service desk tickets, ensuring swift and accurate issue resolution.
Diagnose, fix, and upgrade existing software and hardware
Oversee and manage inventory of IT equipment, including laptops, routers, and peripherals.
Provide basic network troubleshooting, including connectivity issues, Wi-Fi support, and IP configuration.
Work with other departments to support and implement IT-related projects and upgrades.
Record troubleshooting steps, solutions, and IT procedures for future reference.
Assist in maintaining and updating internal IT documentation and user guides.
Collaborate with vendors or escalate unresolved issues to higher-level support or external providers as needed.
Elevate complex issues.
To excel in this position, you should possess
1-2 years of experience in IT support, helpdesk, or technical support roles.
Fundamental understanding of Windows and/or macOS environments, Microsoft Office Suite,
and standard IT hardware.
Familiarity with Active Directory, remote support tools, and basic networking concepts.
Exceptional problem-solving skills and the ability to prioritize and manage multiple tasks.
Strong interpersonal and communication skills with a customer-oriented attitude.
Capability to work independently and as part of a team.
Higher Diploma or Bachelor's degree in Information Technology, Computer Science, or
related field.
Experience with IT ticketing systems (e.g., Jira, Zendesk, ServiceNow).
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