Visa Processing Specialist

Key Responsibilities


Assist Clients in filling out online application.
Schedule biometric and interview appointments for clients.
Track visa statuses and follow up with embassies or consulates when necessary.
Handle visa reapplication, appeal, or refusal response support.
Act as the first point of contact for all inquiries—phone, email, or walk-ins.
Manage complaints or issues effectively, escalating where necessary.
Provide one-on-one consultations with students or parents about overseas education options.
Assist clients in selecting the right course, school, and country based on their profile and preferences.
Support students with school applications, documentation, SOP writing, and correspondence with institutions.
Guide clients through the student visa process for countries like Canada, UK, USA, Australia, and more.
Conduct pre-departure briefings and support post-visa travel planning.
Organize and Attend Educational webinar with our partner institutions.
Schedule regular meetings with clients to maintain cordial and professional working relationship.
Proactively update/ advise registered Clients on evolving Immigration laws and processes.
Ensure both the company and clients adhere to agreements.
Oversee coaching and advisory services to Clients in preparation for application appointments.
Execute Clients’ task in alignment with all organizational policies, processes and checklists.
Direct potential leads to the sales team and follow up on progress.
Build and maintain strong customer relationships and follow up to ensure repeat business.


Requirements


SSCE or OND qualification.
Minimum of 4 years above experience in visa/tour packaging, and business development.
Visa Processing & Documentation.
Embassy Appointment Scheduling Multilingual Communication (Hausa, Igbo, Yoruba, English).
Attention to Detail & Confidentiality.
Travel Insurance & Itinerary Planning.
Flight & Hotel Reservations (for Visa Purposes) Client Relationship Management.
Proficiency in at least one GDS platform (e.g., Amadeus, Sabre).
Exceptional customer service and interpersonal skills.
Must possess digital marketing skills.
Certification from an accredited Aviation School or Travel and Tourism College is an added advantage.
Female candidates preferred for gender balance.
Must be between 25 and 30 years of age.
Must reside in Ikeja, Maryland, Ketu and Ogba.
Proficiency in Microsoft Office and strong IT/digital literacy required.