Application Support Engineer  Ikeja

At Strivo Labs, we are passionate about helping businesses scale with speed and precision. We specialise in providing end-to-end digital solutions, from custom design and MVP development to automation and content creation. We are  recruiting to fill the position below:

 Job Title: Application Support Engineer

Location: Ikeja, Lagos Role Overview

We are seeking a proactive and technically skilled Application Support Engineer to ensure the availability, stability, and optimal performance of critical banking applications and digital platforms. The successful candidate will provide first- and second-level application support, troubleshoot production issues, monitor system performance, and work closely with software developers, infrastructure teams, vendors, and business stakeholders to resolve incidents while maintaining high service availability. This role is ideal for someone with experience supporting core banking systems, payment platforms, digital banking applications, or other mission-critical financial applications in a fast-paced banking or fintech environment.

Daily resolution of support issues reported by processors /customers and ensuring they are resolved within the set time frame Documentation of issue resolution and process of resolution Ensure Availability of all Non-core Banking platforms and services Ensure effective execution of all Application Support Processes Participate in all Application Testing and Deployment processes Participate in the implementation of New Business solutions Ensure compliance with Technology processes and procedures relating to day-to-day IT Support and Business Continuity Active participation in the unit’s and other Technology projects Provide timely management reports to the Team Lead, Technology Application Carry out other functions as may be assigned by the Team Lead, Business Applications Support Resource Management

Required Qualifications

Minimum of 2nd Class Lower in first degree and/or Related Professional Qualification is required Ability to write Structured Query Language scripts (Oracle SQL, SQL Server and NoSQL scripts) Programming or simple process automation skills using any of (Java, JavaScript, React.js, Redux, Django Framework, Python, HTML, SQL Programming Language etc.) Strong knowledge of Enterprise Operating Systems in any of (Windows Server, Linux Operating System etc.) Experience in application servers for web application deployment in any of (WebLogic, Glassfish, WebSphere, Apache etc.) Ability to keep and write reports and recordkeeping Ability to solve medium to high complex application-related incidents Ability to work together with the applications development team and vendors Optimize application performance through proactive maintenance and process improvement Daily monitoring and capacity planning for Enterprise Information Systems Broad IT knowledge with emphasis on application deployment and debugging

Skills, Capabilities & Personal attributes:

Industry knowledge Information System Architecture Information Technology Strategy Business Process Review and analysis IT Risk analysis, Backup and Recovery Good customer service orientation  Excellent communication and interpersonal skills Excellent problem-troubleshooting skills Sound technical knowledge of IT software solutions delivery (Core banking application, non-core banking and delivery channels) System integration and Interfacing of multiple channels Good project management skill Sound business re-engineering skills and Automation Good leadership and managerial skills Keen attention to detail Personal organization and good work planning Ability to motivate in a team-oriented, collaborative environment Creativity and professionalism in all assignments  Dependability, reliability, and accountability

SQL (Oracle, Microsoft SQL Server, PostgreSQL, or MySQL) Windows Server and/or Linux Administration Application Server Support (Apache Tomcat, IIS, WebLogic, WebSphere, JBoss) REST APIs and Web Services JSON and XML Database querying and troubleshooting Application monitoring tools (Zabbix, Grafana, Dynatrace, AppDynamics, Nagios, SolarWinds) Log analysis tools (Splunk, ELK Stack, Kibana) Batch processing and job scheduling Microsoft Azure or AWS (preferred) Git and deployment processes Networking fundamentals (TCP/IP, DNS, VPN, Firewalls) Shell scripting or PowerShell (preferred) Experience supporting one or more of the following is highly desirable:

Digital Banking Platforms Internet Banking Mobile Banking Payment Gateways Card Management Systems ATM & POS Switching NIBSS Services Financial Middleware Loan Management Systems Treasury Applications CRM Platforms

Strong analytical and troubleshooting skills Excellent problem-solving ability High attention to detail Customer-focused mindset Ability to work under pressure Excellent communication and stakeholder management skills Strong documentation skills Time management and prioritization Team collaboration Ownership and accountability

Not Specified. How to Apply

Interested and qualified candidates should send their CV to: [Email hidden - Login to reveal], using "Application – Application Support Engineer" as the subject of the email.

Note: Only shortlisted candidates will be contacted.