Client Service Officer  Lagos Mainland

Stanbic IBTC  Bank is a leading African  banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent. Banking

Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices. We are  recruiting to fill the position below:

Job Title: Client Service Officer

Location: Lagos Mainland, Lagos Job Description

To ensure that customer requests, complaints and queries received are acknowledged, understood and efficiently resolved within specified timelines or escalated to the appropriate area in order to deliver a positive client experience. To be responsible for providing specialized support and resolving complex queries and issues that frontline support personnel are unable to address and therefore can be the first point of escalation for clients and frontline staff.

Manage and resolve escalations and complex client issues by providing tailored solutions, ensuring high service quality and driving customer retention within the branch. Issue off-cycle statements at customer’s instance and keep records of all source instructions from customers. Process written inter-account transfer instructions and execute all financial transactions within approved limits of authority. Identify cross-selling and migration opportunities and sell products/services proactively. Educate customers on the benefits of the bank’s products and services to drive customer engagement and support business development goals. Maintain a high level of customer satisfaction by providing consistent, professional support to all branch visitors.

Minimum of First Degree.

Knowledge of the bank's products, compliance procedures and regulations governing the management of financial services. Previous branch banking experience.

Articulating Information Embracing Change Establishing Rapport Following Procedures Managing Tasks Meeting Timescales Producing Output Seizing Opportunities Showing Composure Team Working Upholding Standards Valuing Individuals.

Active Listening Banking Process & Procedures Customer Understanding (Consumer Banking) Product and Services Knowledge Product Knowledge (Consumer Banking) Risk Identification Telephone Caller Handling.

Not Specified. How to Apply

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