Hope Payment Service Bank Limited (Hope PSBank) is Nigeria’s premier Digital-first Bank. Incorporated in September 2019, Hope PSBank leverages digital technologies to deliver inclusive financial services.
We are recruiting to fill the position below:
Job Title: Head, Reconciliation, Settlement & Chargeback
Location: Lagos
Job type: Full-time
Job Purpose
To ensure effective service delivery and efficient processing of all transactions in Banking Operations within the stipulated TAT.
Act as Back-up Staff to GH operations (if need be) and provide effective supervision to the other team members in operations.
Key ResponsibilitiesTo support the GH operations in the entire Operations of the Bank.
Monitor effective reconciliation of electronic fund transfers and appropriate GLs, etc.
Monitor and accurate posting of all settlement entries on payment channels/electronic transfers into respective GLs, income and expense accounts, etc.
Authorization of all POS Merchant Inward transfers into Client accounts.
Tracking and authorization of any failed inflows due to system issues to Customer accounts.
Reconciliation and settlement of all payments and transfers done on the bank's various electronic platforms.
Review daily transactions done via the bank application vis a vis the switching company (CBA Report vs Settlement Report).
Refund of failed transactions to customers' accounts upon approval of HOD, Tech. Support.
Daily Proof of accounts and reconciliation of all Operations & Settlement GLs in the Bank.
Daily reconciliation of all our External Bank Statements with their corresponding Internal Mirror GLs e.g. CBN RTGS Statement, UBA Settlement Account, UBA Current Account, POS Merchant Settlement Account etc.
Ensure proper documentation and archiving of transaction records.
Efficient processing of all Interbank Placements, Investment bookings (TD, NTB, Bonds etc.)
Prompt generation and sending of accurate investment confirmation letters to Clients.
And any other task that might be assigned from time to time.
Educational / Professional Qualification
Minimum of a First Degree or its equivalent in Accounting, Banking and Finance or related discipline.
Post graduate degree or MBA is an added advantage.
Skills Necessary for Job Function:Excellent customer service orientation.
Sound understanding of products and operational processes of all key businesses in the Bank.
Strong written/oral communication skills.
Good understanding of presentation skills and MS Office.
Experience:Minimum of 10 years’ post-graduation experience in Banking Operations.
Application Closing Date30th October, 2026.
How to Apply
Interested and qualified candidates should send their CV to: [Email hidden - Login to reveal] using the job title as the subject of the email.
How To Apply
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Make sure you are logged in and your email is verified (Register if you dont have an account).
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Click the Apply Now button above.
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Your default email application or the application link will open.
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Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
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Use a professional subject line such as Application for "Indicate Position"
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Make sure to send your application before the closing date.
Note: Only shortlisted candidates are contacted.
