Community & Operations Coordinator (Remote) Lagos 

Peridot Forte Solutions Consulting - Our client in the digital communication industry is  recruiting to fill the position below:  Job Title: Community & Operations Coordinator

Location: Lagos (Remote)

Employment Type: Full-time (Night Shift) Job Profile

Our client is seeking a versatile and reliable Community & Operations Coordinator to support customer service, community engagement, social media management, and creator / affiliate activities.

The successful candidate will be responsible for providing responsive customer support during the night shift, maintaining an active social media presence, managing the creator and UGC affiliate programme, and coordinating community newsletters and updates. The ideal candidate should be an excellent communicator who is comfortable working independently, responding to customers in real time, managing multiple digital platforms, and maintaining a consistent and engaging online presence.

Provide timely and effective customer support through live chat, email, and social media direct messages while upholding strict data policy standards. Resolve customer enquiries and issues professionally while ensuring a positive customer experience. Handle customer information responsibly and maintain strict data privacy and confidentiality standards. Monitor social media platforms, respond to comments and messages, and engage with followers. Create, schedule, and coordinate daily social media posts in line with the brand's communication strategy. Monitor brand mentions, customer feedback, and relevant conversations across social media platforms. Recruit and engage travel creators for the company's UGC and affiliate programme. Manage creator relationships and coordinate the distribution of agreed perks and eSIM data allowances. Track affiliate promotional codes, creator activity, and relevant programme performance. Identify opportunities to grow the creator and UGC community and strengthen affiliate engagement. Write and schedule regular community newsletters, product announcements, travel offers, and other customer updates. Support the communication of new products, promotions, and relevant travel-related information to the community. Maintain accurate records of customer interactions, creator partnerships, affiliate activities, and community communications. Collaborate with other team members to identify recurring customer issues and opportunities to improve operations and customer experience. Provide regular updates on customer support activities, social media engagement, affiliate performance, and community initiatives.

First Degree in any related field. 1–2 years of experience in customer support, social media, or affiliate marketing. Availability for a dedicated night shift schedule (with potential day/night rotations in the future). Excellent written English and copywriting skills. Reliable remote workspace with stable high-speed internet and power backup. Proficiency with digital communication, social media, email, and other relevant online tools.

5th October, 2026. How to Apply

Interested and qualified candidates should send their Curriculum Vitae to: [Email hidden - Login to reveal] using the Job Title as the subject of the mail.