Jobgam Technologies - Our client, Homebovo, is recruiting to fill the position below: FindRecruiters
Job Title: Customer Care & Delivery Operations Assistant
Location: Nigeria
Employment Type: Full-time
Work arrangement: Remote, work from home
About the Role
Our client is looking for a reliable, organised person to help customers receive their orders smoothly. You’ll confirm orders with customers, coordinate with delivery agents, follow up on delivery issues, and keep accurate order and payment records.
This role is a good fit for someone who communicates clearly, follows through without constant reminders, and is comfortable using a laptop to manage calls, messages, spreadsheets, and online tools.
What You’ll Do
Call or message customers to confirm their orders, delivery details, availability, and payment readiness.
Keep customers updated about delivery arrangements and delays.
Contact delivery agents to confirm pickups, delivery attempts, completed deliveries, and failed deliveries.
Follow up promptly on orders that are delayed, unreachable, rescheduled, or returned.
Record each order’s latest status, follow-up date, delivery outcome, and relevant notes in Homebovo’s order and accounting records.
Reconcile delivery updates with the order list and flag missing or conflicting information.
Send an end-of-day report covering delivered orders, outstanding follow-ups, failed deliveries, and payment or record discrepancies.
Handle customer information carefully and communicate politely, including when resolving complaints.
RequirementsWhat we’re looking for
Strong spoken and written communication.
Good organisation and careful record keeping.
Confidence making customer and delivery-agent calls.
Basic spreadsheet skills and comfort learning online tools.
A reliable laptop and consistent internet access.
Reliable power at home, including a backup plan for power cuts.
A quiet place to make calls and the discipline to work independently.
Comfortable handling discreet conversations about personal-care products.
Previous customer service, dispatch, e-commerce, or admin experience is an advantage.
A laptop and reliable power supply are required for this role.
How performance will be measured
Orders are followed up on time, with no avoidable gaps.
Order statuses and payment records are accurate and up to date.
Delivery problems are escalated quickly and clearly.
Customers and delivery agents receive timely, professional communication.
End-of-day reports are complete and submitted on time.
CompensationCompetitive; shared with shortlisted candidates.
Application Closing Date
21st November, 2026.
How to Apply
Interested and qualified candidates should submit their CV and a short note describing your customer service or admin experience to: [Email hidden - Login to reveal] using "Customer Care & Delivery Operations Assistant " as the subject of your email.
Please include your:Current location and the hours you’re available to work.
Laptop, internet access, and power backup arrangement.
Experience using spreadsheets or managing orders.
Expected monthly pay.
Note: Shortlisted applicants may be asked to complete a brief practical exercise involving a sample customer follow-up and order-status update.
How To Apply
-
Make sure you are logged in and your email is verified (Register if you dont have an account).
-
Click the Apply Now button above.
-
Your default email application or the application link will open.
-
Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
-
Use a professional subject line such as Application for "Indicate Position"
-
Make sure to send your application before the closing date.
Note: Only shortlisted candidates are contacted.
