Customer Service & Sales Officer Computer Village

Alphacom is a leading technology retail and distribution company based in Ikeja, Lagos, committed to providing genuine technology products, innovative solutions, and exceptional customer service. We are  recruiting to fill the position below:

 Job Title: Customer Service & Sales Officer BrowseCareers

Location: Computer Village, Ikeja - Lagos

Employment Type: Full-time (On-site) About The Role

Alphacom is seeking a responsive, proactive, and sales-driven Customer Service & Sales Officer to manage customer enquiries and complaints, convert enquiries into sales, and reactivate inactive customers to encourage repeat patronage.

Respond promptly to customer enquiries, complaints, and requests across assigned communication channels, including phone calls, WhatsApp, and other company-approved platforms. Meet the company’s response-time standards, ensuring that at least 95% of incoming customer enquiries receive an initial response within two minutes during working hours. Draft and send personalised, sales-focused messages tailored to individual customers’ needs, purchase history, and interests to promote relevant products, encourage repeat purchases, and convert enquiries into sales. Monitor incoming messages and calls actively, ensuring that no customer enquiry is overlooked or left unattended. Handle customer complaints professionally, take ownership of issues, and follow through until resolution, keeping customers informed of progress. Convert customer enquiries into sales through effective communication, product knowledge, persuasion, and timely follow-up. Proactively contact inactive customers to rebuild relationships, reactivate patronage, and generate repeat sales. Follow up with prospective customers who have shown interest in products but have not completed their purchases. Anticipate potential customer issues, identify recurring complaints, and take appropriate preventive action or escalate matters before they worsen. Maintain accurate records of customer interactions, response times, complaints, sales leads, follow-ups, and resolutions. Prepare regular reports on customer service performance, response-time compliance, complaint resolution, sales conversion, and customer reactivation. Meet established targets for customer satisfaction, response time, sales conversion, and customer retention.

Performance Expectations

Performance in this role will be measured against the following priorities: Response Time: At least 95% of incoming customer enquiries must receive an initial response within five minutes during working hours. Customer Enquiry Management: All enquiries must be tracked and followed up appropriately, with no customer left unattended. Complaint Resolution: Complaints must be handled promptly, with regular updates provided until resolution. Sales Conversion: Convert qualified customer enquiries into completed sales. Customer Reactivation: Proactively contact inactive customers and generate repeat business. Customer Satisfaction: Maintain professional, helpful, and solution-focused communication at all times.

A Bachelor’s Degree or HND in Business Administration, Marketing, Mass Communication, or a related discipline. Must have completed the National Youth Service Corps (NYSC) programme. Must be between 22 and 30 years old. Previous experience in customer service, customer relationship management, telesales, or a related role is mandatory. Demonstrated passion for sales, customer retention, and revenue generation. Excellent written and verbal communication skills, with the ability to compose clear, accurate, and professional messages. Strong sense of urgency and the ability to maintain fast response times without compromising accuracy or professionalism. Excellent critical-thinking, problem-solving, and decision-making abilities, including the capacity to anticipate issues and act proactively. Ability to manage multiple customer conversations, and prioritise urgent matters. Strong follow-up skills, attention to detail, and the ability to work with minimal supervision. Excellent sales copywriting skills, with the ability to craft persuasive, customer-specific messages that are professional, engaging, and effective in generating sales. Proficiency in Microsoft Office,Google Workspaceand the ability to maintain accurate customer records.

Female candidates are preferred to support the organisation’s gender balance. Candidates residing in Ikeja or its environs will have an added advantage. A confident, persuasive, and customer-focused communicator. A proactive individual who takes ownership of customer issues instead of waiting for instructions. Someone who understands that speed, accuracy, follow-through, and sales results are all essential to excellent customer service.

N150,000 monthly. Application Closing Date

31st October, 2026. How to Apply

Interested and qualified candidates should send their CV to: [Email hidden - Login to reveal] using "Customer Service & Sales Officer" as the subject of the mail.

Note: Only candidates who meet the stated requirements will be considered for the next stage of the  recruitment process.