Good Neighbours Microfinance bank Limited was incorporated in 2007 and began operation in September 2008, to render microfinance banking service to Nigerians in accordance with the Central Bank of Nigeria policy and guideline on microfinance banking in Nigeria. GN MFB has tirelessly set the pace for other Microfinance institutions; this isachievedthrough distinguished service quality, product functionality and exceptional customer service. The bank is strategically positioned to offer financial services support to small and micro-enterprises in Nigeria.
We are recruiting to fill the position below:
Job Title: Head of Recovery
Location: Ikeja, Lagos
Employment Type: Full-time
Job Summary
The Head of Recovery will lead GN MFB loan recovery and collections activities. The successful candidate will oversee delinquent loan portfolios while minimizing portfolio-at-risk (PAR) and non-performing loans (NPLs), develop effective recovery strategies, manage recovery teams, and ensure timely repayment of outstanding facilities while maintaining compliance with regulatory and internal policies.
Job Responsibilities
Identify and contact customers with overdue payments via phone, email, and in-person visits to negotiate repayment plans and recover outstanding debts.
Conduct asset seizures independently.
Communicate with the sales team to ensure that the item to recover can cater for the total outstanding debt.
Work with customers to develop feasible repayment plans that align with their financial situations while ensuring compliance with bank policies.
Develop, implement, and manage effective recovery strategies for delinquent loans, ensuring timely follow-up and resolution.
Prepare regular reports on the status of overdue accounts, recovery progress, and any challenges faced to management.
Ensure compliance with legal and regulatory requirements in all recovery activities.
React proactively to unhealthy and risky portfolios to prevent losses.
Identify and analyze the portfolio to determine the root causes of default and propose the best method of recovery of the loan.
Initiate demand and reminder letters to all defaulting customers and review all credit files for proper documentation and monitoring.
Liaise with the legal representative after other remedial strategies have been exhausted.
Maintain comprehensive and up-to-date records of all recovery activities, seized items, communications, and agreements.
Maintain close contact with customers when necessary and feasible.
Any other responsibilities that may be assigned.
RequirementsHND/BSc in Business Administration, Economics or a related field.
Minimum of 5 years of experience in debt recovery, credit collections preferably within the microfinance sector.
Strong leadership, negotiation, communication and time management skills.
High level of integrity and ethical standards.
Excellent knowledge of MS Office (especially Excel and Word)
Familiarity with microfinance principles, practices and regulatory requirements.
Application Closing Date11th September, 2026.
How to Apply
Interested and qualified candidates should send their CV to: [Email hidden - Login to reveal] using the Job Title as the subject of the mail.
