Human Resource & Administrative Officer

Description


The Human Resource & Administrative Officer will play a dual role, responsible for overseeing key HR functions and providing administrative support to ensure efficient logistics operations. The role requires a proactive individual capable of managing people-related processes, supporting talent management, resolving employee issues, and enhancing administrative systems in a fast-paced logistics environment. A critical part of the role involves engaging with truck drivers, escalating their concerns, and ensuring timely resolution through collaboration with relevant departments and stakeholders.


Key Responsibilities

Human Resource Functions


Manage end-to-end recruitment processes including job postings, screening, interviews, onboarding, and induction for operational and support roles.
Maintain accurate HR records, including attendance, leave, and employee data management.
Support training and development initiatives based on departmental needs.
Coordinate and support periodic employee performance appraisal processes.
Ensure compliance with labor laws, company policies, and safety regulations.
Address employee grievances and disciplinary issues in a professional and confidential manner.
Engage directly with truck drivers to listen, document, and escalate their concerns to relevant departments (fleet, maintenance, safety, payroll, etc.) for timely resolution.
Monitor the resolution process of truck drivers’ issues and ensure feedback is communicated appropriately.
Collaborate with operations, safety, and transport units to enhance driver welfare, motivation, and performance.


Administrative Functions


Manage general office operations and ensure adequate logistics and administrative support for field and transport teams.
Handle correspondence, filing systems, document control, and coordination of travel and accommodation where necessary.
Track and manage company assets, utilities, and office supplies.
Maintain vendor relations and follow up on invoicing and service delivery.
Support management in planning meetings, reports, and documentation.


Key Skills & Competencies


Strong interpersonal skills with a focus on employee engagement and issue resolution.
Understanding of HR practices, grievance handling, and conflict management.
Excellent communication and coordination skills across multiple departments.
Good organizational skills with attention to detail and ability to multitask.
Proficiency in HRIS systems and Microsoft Office Suite.
Ability to work independently in high-pressure operational environments.


Requirements

Qualifications & Experience


Bachelor’s degree in human resources management, Business Administration, or related field.
Minimum of 3 years experience in HR/Administrative roles within a logistics, transport, or manufacturing environment.
HR certification (e.g., CIPM, SHRM) is an advantage.
Experience in resolving frontline employee concerns, especially in a unionized or field-based workforce, is desirable.