Platform Reliability & Tech Support Engineer

You’ll be the technical custodian of KwikDone’s live platform: keeping it reliable, secure, and fast; owning releases; and leading the migration to a modern host (Render/Vercel/Railway/Fly, etc.). You’ll work closely with our product/dev partner, tighten our CI/CD, and put monitoring, alerting, and runbooks in place.

What You’ll Do

Ops & Reliability


Own uptime, health checks, error budgets, incident response, and post-mortems.
Instrument logging/metrics (e.g., Sentry, Logtail, Grafana/Prometheus, Datadog) and set actionable alerts.
Implement backups/restore drills for PostgreSQL (Supabase) and any object storage.


Deployment & Environments


Migrate our monolith from Replit to a modern PaaS (Render preferred; open to Vercel/Railway/Fly).
Build CI/CD pipelines (GitHub Actions preferred), blue-green/zero-downtime deploys, and env-specific configs.
Harden secrets management and environment variables.


Web App & APIs


Support a Node/TypeScript Express + Vite/React app with Supabase (Postgres) backend.
Maintain integrations: Stripe/Paystack (live keys, webhooks), Zoho SMTP, file uploads, and escrow flows.
Triage & fix production issues (CORS, 401s, asset serving, routing, JSON responses) with crisp root-cause notes.


Networking, DNS & Security


Configure GoDaddy DNS, custom domains, HTTPS/SSL, HSTS, security headers, and WAF/CDN where appropriate.
Basic security reviews: dependency updates, least-privilege on DB/service accounts, webhook signature checks.


QA & Support


Run smoke/E2E checks before/after deploys; maintain a release checklist & rollback plan.
Document runbooks, playbooks, and “how to” guides; train non-technical teammates on basic checks.


Must-Have Experience


Migrating Node/TypeScript web apps from Replit (or similar) to Render/Vercel/Railway/Fly with CI/CD.
PostgreSQL/Supabase administration (schemas, migrations, roles, backups).
Stripe and/or Paystack live integrations (keys, webhooks, test plans).
DNS & TLS (GoDaddy, A/CNAME, SSL certs, redirects) and production security basics.
Production debugging of Express/React/Vite apps (routing, asset serving, CORS, auth/session issues).
Excellent documentation habits and clear async communication.


Nice to Have


Docker & containerized deploys; Nginx reverse proxy basics.
Sentry/Datadog/Grafana experience; synthetic checks.
React Native/Expo familiarity (for later mobile builds).
NDPR/GDPR-aware data handling and audit logging.


Success in 30/60/90 Days


30 days: Monitoring & alerts live; deploy pipeline in place; secrets standardized; health checks & rollback doc.
60 days: Replit → chosen PaaS migration completed; stable custom domain + SSL; webhooks verified; backup/restore tested.
90 days: SLOs defined; incident runbooks adopted; performance budget & cost dashboard established.


Quick Screening Questions (please answer briefly)


Which PaaS would you pick for a Node/TS + Postgres monolith and why (Render vs Vercel vs Railway/Fly)?
How do you verify Stripe/Paystack webhooks end-to-end in production?
What’s your go-to checklist before flipping live DNS to a new host?
Outline a minimal backup & restore plan for Supabase Postgres.