Wema Bank Plc - Widely reputed as the longest surviving and most resilient indigenous bank in Nigeria, Wema Bank Plc has over the years, diligently offered a fully-fledged range of value-adding banking and financial advisory services to the Nigerian public.
We are recruiting to fill the position below:
Job Title: Retail Relationship Management Officer (RRMO) Recruiterdashboard access
Location: Lagos
Employment Type: Full-time
Job Summary
The Retail Relationship Management Officer is responsible for driving business growth within the retail segment by acquiring new customers, deepening relationships with existing clients, and delivering exceptional customer service.
The role focuses on mobilizing deposits, driving product sales, and ensuring effective relationship management in line with the Bank’s strategic objectives.
Key Responsibilities Business Development & Revenue Generation:
Drive the acquisition of new retail customers and grow the branch’s customer base.
Mobilize low-cost deposits and achieve assigned deposit targets.
Promote and cross-sell the Bank’s products and services (e.g., savings, loans, digital banking, cards, etc.).
Identify sales opportunities within assigned catchment areas and execute targeted marketing strategies.
Relationship Management:Build and maintain strong relationships with customers to enhance loyalty and retention.
Understand customer needs and provide tailored financial solutions.
Proactively engage customers to deepen wallet share and increase product penetration.
Customer Service Excellence:Deliver high-quality service to ensure a seamless and positive customer experience.
Promptly resolve customer complaints and escalate issues where necessary.
Ensure adherence to service standards and turnaround times.
Credit & Risk Management:Support the processing of retail loan applications in line with credit policies.
Conduct preliminary assessments and ensure proper documentation for credit facilities.
Monitor customer accounts to ensure compliance with agreed terms and minimize risk exposure.
Compliance & Reporting:Ensure full compliance with the Bank’s policies, regulatory requirements, and KYC standards.
Maintain accurate records of sales activities, customer interactions, and pipeline management.
Provide periodic reports on performance, pipeline, and market insights.
Key Performance Indicators (KPIs)
Deposit mobilization (CASA growth)
Customer acquisition numbers
Product sales volumes (loans, cards, digital adoption, etc.)
Revenue generation
Customer retention and satisfaction levels
Turnaround time on service delivery
RequirementsEducation & Experience:Bachelor’s Degree in any relevant discipline
4-10 years’ experience in retail banking, sales, or relationship management
Skills & Competencies:Strong sales and negotiation skills
Excellent interpersonal and communication skills
Customer-centric mindset
High level of integrity and professionalism
Good understanding of retail banking products and market dynamics
Ability to work with targets and deliver under pressure
Proficiency in Microsoft Office and digital banking tools
Key Relationships:Branch Manager and Internal Teams (Operations, Credit, Digital Banking)
Existing and Prospective Customers
External Stakeholders within assigned market
Additional Requirements:Knowledge of the local market/territory is an added advantage
Strong networking and prospecting ability
Willingness to engage in field marketing activities
BenefitsAt Wema Bank, we recognize and reward the contributions of our employees by offering a range of benefits designed to enhance their well-being and work-life balance. Here are some key perks you can enjoy as a Knight.
Healthcare – We have a comprehensive medical coverage to ensure you, and your loved ones stay healthy.
Elderly Care - At Wema Bank, our robust HMO plans include a provision for elderly care, allowing you to enroll one of your parents under your health coverage.
Parental Leave (Paternity & Maternity) – Paid leave to support new parents, allowing them time to bond with their newborns.
Year-End Bonus (13th Month) – As a Knight, there is an opportunity for you to enjoy an additional allowance as a reward for your dedication and hard work.
Company Events – At Wema Bank, we engage in team-building activities, networking opportunities, and celebrations that foster a strong workplace culture.
Competitive Pay – Attractive salary packages that reflect your skills, experience, and contributions.
Leave Allowance – Financial support when you take your well-deserved time off.
Profit Sharing – A share in the bank’s success, ensuring you, as an employee, benefit from the company’s growth.
Application Closing Date22nd October, 2026.
How to Apply
Interested and qualified candidates should:Click Apply Now button to apply
How To Apply
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Make sure you are logged in and your email is verified (Register if you dont have an account).
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Click the Apply Now button above.
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Your default email application or the application link will open.
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Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
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Use a professional subject line such as Application for "Indicate Position"
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Make sure to send your application before the closing date.
Note: Only shortlisted candidates are contacted.
