Transport Dispatch Team Lead in Nigeria

Jumia is Africa's leading internet group, with already over 3,000 employees in more than 20 African countries and huge successes such as Jumia, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs and Jumia Services. It is led by top talented leaders offering a great mix of local and international talents and is backed by MTN, Millicom, Rocket Internet, Axa, Orange, Goldman Sachs & CdC.

We are recruiting to fill the position below:

Job Title: Transport Dispatch Team Lead

Location: Nigeria
Job type: Full Time

Responsibilities
What you will be doing:

• Dispatch Operations: Oversee daily dispatch activities, including vehicle allocation, route planning, and load optimization to maximize fleet efficiency and minimize delays.
• Route & Schedule Management: Utilize Jumia's logistics systems (e.g., TMS - Transport Management System) to create and adjust dynamic routes, ensuring alignment with real-time demand, traffic conditions, and delivery SLAs.
• Performance Monitoring: Track key metrics such as on-time delivery rates, fuel efficiency, vehicle utilization, and dispatch turnaround time; implement continuous improvements using data analytics.
• Stakeholder Collaboration: Coordinate with warehouse teams, drivers, third-party logistics partners, and customer service to resolve escalations, handle exceptions, and enhance overall supply chain visibility.
• Process Optimization: Identify bottlenecks in dispatch workflows, recommend, implement, and contribute to cost-saving initiatives.
• Reporting & Analysis: Prepare weekly/monthly reports on dispatch performance, highlighting trends, variances, and actionable insights for senior management.

Requirements
What we are looking for:

• Bachelor's degree in Logistics, Supply Chain Management, Operations, or related field preferred
• 2-3 years of experience in logistics, transportation, or dispatch operations
• Proficiency in Transport Management Systems (TMS), route optimization software, and basic Excel/data analysis tools
• Strong team management skills with the ability to coordinate across multiple stakeholders and communicate effectively at all organizational levels
• Data-driven approach to problem-solving with experience in KPI tracking, performance analysis, and process improvement
• Understanding of supply chain operations, last-mile delivery challenges, and e-commerce logistics requirements
• Must have completed NYSC or possess a valid exemption letter.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click Apply Now button to apply