ATM Customer Relationship Specialist in Opebi

at PalmPay

Contract

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We are building a dedicated outbound call team responsible for:

Verifying the effectiveness of Business Developer (BD) deployment
Reactivating inactive debit card agents across their lifecycle
Supporting the growth and retention of a high-performing agent network

Key Responsibilities

BD Deployment Quality Verification

Call debit card agents to confirm whether BDs completed training, onboarding, and system setup as required.
Identify and document deployment gaps.

Agent Reactivation & Lifecycle Monitoring

Engage different agent categories (e.g., new but inactive, low sales, past high performers) to understand inactivity reasons.
Promote card restocking and reactivate agent activity.

Barrier Resolution Support

Use outbound calls to identify system, supply chain, or support issues affecting agent performance.
Escalate unresolved issues to relevant internal teams.

CRM Logging & Performance Reporting

Record all call feedback in CRM tools.
Submit weekly summary reports capturing agent sentiment, challenges, and reactivation status.

Requirements

Education:

Minimum OND, HND, or B.Sc in any discipline
Skills & Attributes:
Excellent phone communication and persuasion skills
Strong follow-up and documentation habits
Basic understanding of agent networks and fintech operations
Proficiency in Excel, CRM, or call center tracking tools
Organized, detail-oriented, and target-driven

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Salary

0 - 0 NGN

Monthly based

Location

Opebi

Job Overview

Job Posted:

10 months ago

Job Type

Contract

Job Role

Entry level role

Education

BA/BSc/HND

Total Vacancies

1 Person

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ATM Customer Relationship Specialist in Opebi

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Job Details

ATM Customer Relationship Specialist in Opebi

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