Cards and Electronic Transactions Officer

Role Overview


We are looking for an experienced Card & Electronics Transaction Officer to join our dynamic team.
This is a full-time hybrid role as a Cards & Electronics Transaction Officer located in Lagos with some remote work possible.
The Cards & Electronics Transaction Officer will be responsible for cards and other electronics payments/settlements management. From issuance through monitoring to reporting to achieve the Bank's electronics transaction volume target.


Job Responsibilities


Card Product Development: Overseeing the design and launch of new card products (e.g., credit cards, prepaid cards, fuel cards) that meet customer needs and align with market trends.
Card Operations Management: Ensuring the smooth day-to-day operation of card services, including card issuance, activation, and maintenance, as well as handling any technical issues related to card processing.
Compliance and Risk Management: Ensuring all card-related services and transactions comply with regulatory requirements (such as PCI DSS standards) and managing risks related to fraud, data breaches, and misuse of card services.
Vendor and Partnership Management: Liaising with external vendors, like card manufacturers, and service providers for card processing (e.g., Mastercard, Visa), and managing partnerships for co-branded or white-label card products.
Customer Support and Issue Resolution: Handling escalated customer complaints related to cards, including fraud issues, lost or stolen cards, and technical problems.
Card Analytics and Reporting: Monitoring the performance of card products by analyzing data on usage, transaction volume, and customer satisfaction to identify trends and areas for improvement.
Strategic Planning: Developing strategies to grow card product usage, enhance profitability, and improve the overall customer experience.
Cross-Department Collaboration: Working closely with other teams like marketing, IT, compliance, and customer service to ensure the success of card programs and services.


Job Requirement


Business related degree
5 years card management experience in the financial services sector
Proven experience of managing effective and efficient completion of debit and credit cards processing functions and support 
Proven experience in management of cards business project
Proven experience development and management of strategic partnerships to grow card business
Highly efficient cross-functional team management
Sound planning and organizational skills with ability to work with minimal supervision 
Active Listening and Communication Skills.
Time management skill.
Technical skill and effective use of Microsoft office (Excel, PowerPoint Teams e.t.c)
Experience in use of core bank application/solution is compulsory