Customer Service Assistant Lagos

Green Africa Airways Limited is a value airline based in Lagos, Nigeria. We are a new carrier that offers safe, reliable and affordable air travel to a much broader group of customers. This positions us as a significant contributor to the economic development of Nigeria and the African continent. We are  recruiting to fill the position below:

 Job Title: Customer Service Assistant

Locations: Lagos, Port Harcourt - Rivers and Benin City, Edo Job Role

Ensuring accurate weights of baggage at the check-in desks are captured and processed Recording and storing of unclaimed Green Africa tagged baggage at the Arrival hall in the store Assisting customers with their luggage and direct customers with baggage irregularities (such as lost or damaged) to the Duty Officer Advising and assisting customers on how to process payment for their excess baggage Ensuring baggage is properly tagged with destination details before conveying the baggage to the Baggage Screening Point Ensuring that baggage is in good condition before acceptance. Any noticed damaged bag should be handled in line with Green Africa policy Recording and processing all Company Materials (COMATs) and RUSH bags accordingly either on a departing or an arriving flight Prompt identification and assistance of customers with special needs (eg Wheelchair customers, Expectant mothers, Mothers with infant, Group travellers etc) before approaching the Check-in desk Ensuring that no baggage is left unattended to within the check-in area. Also, checks for suspicious baggage and adheres to security procedures and weight limits before tagging such bags Coordinating with the Check-in officers and the Turnaround Coordinators to track unloaded baggage.

OND / SSCE Exceptional Communication and Interpersonal skills High- level numeracy skills Strong ability to pay attention to detail

Attention to details Time management Good communication skill Customer Service Skills Communication Skills Good to have skills Problem solving Interpersonal relationship skill Teamwork

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