Estrada International Staffing Solution - Our client is a customer-focused financial institution providing tailored banking solutions designed to meet the personal and business needs of individuals and organizations. The institution is committed to delivering reliable, accessible, and technology-enabled financial services while maintaining strong customer service, operational, and compliance standards.
They are recruiting to fill the position below:
Job Title: Customer Service Officer
Location: Lagos
Employment Type: Full-time
Reports To: Branch Operations Manager
Industry: Microfinance Banking | Financial Services
Role Summary
Our client is seeking a customer-focused and relationship-oriented Customer Service Officer to serve as a key point of contact for customers.
The successful candidate will handle customer enquiries, resolve service issues, support account opening and onboarding, maintain accurate customer records, and promote relevant financial products and services.
Key Responsibilities
Customer Service & Relationship Management:Serve as a primary contact for customers, responding promptly and professionally to enquiries.
Provide accurate information on account services, products, transactions, and general banking procedures.
Build positive relationships with customers and ensure a consistently high-quality service experience.
Identify customer needs and recommend appropriate products or services.
Complaint Resolution:
Receive, investigate, and resolve customer complaints within established service standards.
Follow up on unresolved issues and coordinate with relevant departments to ensure timely resolution.
Escalate complex or sensitive complaints to the appropriate supervisor or department.
Maintain records of customer complaints, resolutions, and follow-up actions.
Customer Onboarding & Account Support:
Support new customer onboarding and account opening processes.
Verify required customer documentation and ensure compliance with established onboarding procedures.
Assist customers with account-related requests, updates, and service issues.
Maintain accurate and up-to-date customer information and records.
Product Promotion & Customer Retention:
Promote relevant banking and financial products based on customer needs.
Identify opportunities for cross-selling and referrals to support branch revenue objectives.
Follow up with customers to strengthen relationships and encourage continued use of the institution's services.
Gather customer feedback and share insights that can improve products and service delivery.
RequirementsEducation:
HND or Bachelor's Degree in any discipline.
Relevant training or certification in Customer Service, Banking, Marketing, or Relationship Management is an added advantage.
Experience:
2–3 years of relevant experience in customer service, banking, microfinance, financial services, or a related environment.
Proven experience handling customer enquiries and resolving complaints.
Experience in customer onboarding, account support, or financial product promotion is an advantage.
Strong communication and relationship management skills.
Ability to work effectively in a customer-facing and fast-paced environment.
Technical Competencies:
Customer Relationship Management
Complaint Resolution
Customer Onboarding
Account Administration
Product Knowledge
Communication
Microsoft Office
Customer Records Management.
Core Competency:
Customer Experience Management — ability to understand customer needs, resolve service issues effectively, build lasting relationships, and deliver a consistently positive customer experience.
SalaryN200,000 - N300,000 monthly.
Application Closing Date
14th September, 2026.
How to Apply
Interested and qualified candidates should send their CV to: [Email hidden - Login to reveal] using the Job Title as the subject of the email.
