Head of Acquisition Priority Banking

Job Overview


The position holder is tasked with fostering profitable growth through client acquisition and maximizing every customer interaction, both new and existing. Their primary focus is on the Priority and premium segments, facilitating onboarding, identifying client needs, and providing appropriate product and service solutions from the full range of Retail Banking offerings.


Position Objective

Oversee the onboarding of new-to-bank Priority and Premium Clients


Facilitate the onboarding of new-to-bank and new-to-segment potential clients with diverse product requirements (e.g., Wealth Management, Wealth Management OD, Mortgage)
Interact with new-to-bank and new-to-segment clients through leads obtained from various sources such as agencies, alliances, and our Supplier & Buyer ecosystem
Ensure applications meet the required standards
Address any anomalies, errors, or omissions before submitting applications to the center.


Primary Responsibilities

Strategic Planning


The role requires a customer-centric approach and the provision of excellent service to enhance customer experiences. The position holder should possess knowledge and experience in offering a variety of products to meet client needs.


Business Operations


Fulfill client requirements while adhering to regulations and controls set by the bank and external regulators.


Procedural Tasks


Maintain vigilance against money laundering and support the Bank's efforts to combat it by adhering to key principles related to:

"Customer identification, customer knowledge, reporting suspicions, safeguarding records, and refraining from disclosing suspicions to customers"
Consistently observe the clear desk policy




Core Responsibilities

Risk Management


Ensure compliance with money laundering prevention requirements as follows:

Take all reasonable measures to verify and identify customers, such as completing Know Your Customer checklists for all clients
Maintain adequate records of identification, account opening, and transactions
Raise awareness of money laundering prevention through staff training
Remain alert to money laundering risks and assist the Bank's efforts to combat it by adhering to key principles related to:
"Customer identification, customer knowledge, reporting suspicions, safeguarding records, and refraining from disclosing suspicions to customers".


Monitor Branch registers to ensure compliance with standards.
Strive to minimize operational irregularities.
Monitor vault cash limits
Address exceptional investigations and inquiries, collaborating with other departments to resolve issues.
Analyze and report management statistics


RISK MANAGEMENT & COMPLIANCE


Maintain full awareness of all policies and procedures related to money laundering prevention and KYC.
Ensure ongoing compliance with these policies and report any suspicious transactions immediately to the supervising officer.
Maintain full awareness of all policies concerning operational risk, sales processes, mis-selling, etc., and adhere to them.
Read, understand, and comply with all provisions of the Group Code of Conduct.


Governance


Responsible for evaluating the effectiveness of the Group's arrangements to deliver effective governance, oversight, and controls in the business and, if necessary, oversee changes in these areas
Maintain awareness and understanding of the regulatory framework in which the Group operates, as well as the regulatory requirements and expectations relevant to the role.
Responsible for delivering 'effective governance'; ability to challenge fellow executives effectively; and willingness to work with local regulators in an open and cooperative manner.


Regulatory & Business Conduct


Demonstrate exemplary conduct and embody the Group's Values and Code of Conduct.
Take personal responsibility for instilling the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines, and the Group Code of Conduct.
Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct, and compliance matters.
Local regulator - CBN


Key Stakeholders

Internal


Relationship Manager
Relationship Managers and peers in Nigeria
Senior Managers, Change Retail Analysis, Branch Operations Managers of all levels in the Business Units.
CIB Team
Communications Team
Branches
Credit
Wealth Management team
Group Internal Audit


External


Clients & Regulators


Additional Responsibilities


Integrate Here for good and the Group's brand and values in Nigeria
Carry out other responsibilities assigned under Group, Country, Business, or Functional policies and procedures.


Skills and Experience


Conduct Management
Risk Management
Stakeholder Management
Effective Communication
Regulatory Environment – Financial Services
Addressing Customer Needs
KYC


Qualifications


Academic or Professional Education/Qualifications: Bachelor's or Master's Degree
18-20 years Sales Experience