Head, Vendor Management

Job Description


Primary contact for external vendor(s)/partner(s) and internal stakeholder 
Initial point of escalation for internal and external stakeholders on Vendor Management Issues 
Collaborate with Business Units/Category Managers to identify vendor/partner candidates who can deliver the required services/resources for an assigned service/supply of goods 
Coordinate the collection and analysis of relevant performance metrics (e.g. KPIs/KQIs) with Category Managers/Business Unit 
Responsible for monitoring and managing key performance metrics for vendor(s)/partner(s) to continuously evaluate performance 
Interpret internal stakeholder needs, collaborate with and provide guidance to vendor(s)/partner(s) to assure new capabilities and services are developed to meet identified internal needs 
Monitor and report on the performance of key strategic vendors to ensure delivery in line with contractual obligations and performance metrics 
Evaluate potential suppliers using developed and agreed criteria to support alignment and understanding of the expectations and requirements of engagement 
Manage outward communication to vendors to facilitate understanding and awareness of organizational strategic direction, changes and challenges 
Identify ways to improve performance and relationship with Vendors 
Co-ordinate the Risk classification of vendors (where relevant) with the Category Management Team 
Develop general contract management initiatives 
Supervise Vendor Management Team 
Engage with Compliance Team on vendor regulatory requirements 
Analyze Vendor performance data to identify opportunities for overall improvement 
Monitor poor performing vendors to watch list and for major incident reported, investigate and recommend for Blacklisting 
Undertake any other responsibilities as requested by the Head of Department, in accordance with the scope and responsibilities of the role 
Comply with the principles and policies in the Information Security Hand book of the Ban


Job Requirements:


Bachelors Degree in any related field
Masters' Degree would be an added advantage
Minimum of 10 - 13 years of experience in a similar role