ICBS Country Lead

Job Overview


Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi's In-Country Business Services (ICBS)Team.
By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.


Team / Role Overview


ICBS is a global service organization that provides a variety of core products and services to the business. These comprise of:

Archiving,
Mail & Distribution,
Managed Print Services,
Office Supplies & Stationery,
Marketing & Transactional Print,
Global Travel,
Corporate Card Program,
Vehicle Program.


The role is responsible for the operational implementation and execution for one or more of the BTSS’ core and non-core products. This requires close co-ordination with the relevant regional SME’s and Country Heads.


What You’ll Do

Strategy:


Development and execution of the ICBS product strategy and operational delivery of ICBS services in conjunction with the Sub-Cluster and Cluster Heads, and various regional functions as well as in country business management.
Identification, development and implementation of ICBS initiatives which reduce cost, add value, increase controls, enhance performance and deliver shareholder value for in country services.
Ensuring compliance with global and regional functional policies, procedures and programs whilst meeting local requirements and execution of local procedures as per country regulatory requirements as applicable.


Financial Management:


Rigorous financial management and influence of direct and indirect spend.  Identification and sustained delivery of cost efficiencies.
Direct participation and/or coordination of important and complex projects of the department 
Adhere and meet country financial budget
Periodic budget, cost variance review and monitoring


Operations Management:


Ensure efficient delivery of ICBS services in country
Conduct regular review of ICBS processes against policy and regulatory requirements 
Build and maintain strong relationships with key internal clients
Responsible for local daily operational ICBS core services
Management of operational risk and control utilising key performance indicators and Service Excellence and Continuous Process Improvement techniques
Ensure and maintain good relationships and cooperation with peers, other local or regional units, top management, vendors and partners
Actively participate in ICBS country meetings and calls regional meetings and calls where required and other applicable ICBS products activities.
Meet regularly with stakeholders on requirements and expectations on ICBS performance
Participation on regular Third-party meetings
Act as backup to other Country Managers during annual leave periods / as and when required and effectively manage the team during these periods
Seek best practices within regional/global teams and share with the local team
Escalation of issues as appropriate
Act as BAO (Business Activity Owner)


Requirements

What we’ll need from you:


Bachelor’s Degree.
Minimum of 15 years post-graduation experience (with at least 10 years in banking). Candidates who are close to meeting this requirement may be considered
Three years as Senior Manager with experience in at least 3 three (3) major areas of banking operations.
Operational experience in at least one of In Country Business Services core products and service delivery
Knowledge & clear understanding of In Country Business Services products, services, strategy and points of escalation
Execution of In Country Business Services strategy in line with directives provided by Regional, Global and Product leads
Knowledge of market/industry trends
Extensive Vendor Management experience
Identify & leverage best practices for continuous process improvements & re-engineering
Strong reporting experience & skills
Experience in expense management & cost reduction
Experience of risk & control requirements in a banking environment
Strong customer service delivery background.