ICT Supervisor

Main Purpose

Executing the maintenance, follow-up and monitoring of all IT and Telecom equipment, tools and ser-vices, as well as ensuring onsite technical support and training of users under his/her responsibility in accordance with MSF standards, policies, protocols and procedures, in order to guarantee the efficient use of all IT and Telecom services and infrastructure.

Job Description


First Go-point person on IT related issues for the project (s).
Provide technical support to MSF digital tools in the projects (OneDrive, Bauchi Kompas; SharePoint).
Troubleshoot and manage IT related tasks in the project such as hardware ( laptops, Telecoms, server, routers) and software such as MS Office and related software for MSF.
Provide briefing/training to Bauchi staff members on how to use digital tools including use of Bauchi Kompas/ SharePoint site.
Monitor and provide regular report to LTL/LogCo on the Telecom infrastructure for Bauchi including internet connectivity speed, access points and other related ICT tools.
Permission management for Bauchi users through adding, updating and archiving of users as per the MSF IT standard, policies, protocols and procedures.
Responsible for managing an improvingthe data security for Bauchi users’ data (firewall, permission management,
backups)
Escalate technical issues for support to the Information Systems (IS) Specialist and/or HQ Technical Referent.
Recording, tracking, and updating of all IT equipment and assets in the TMS in the GH/Office and project sites
Perform regular follow-up and preventive maintenance of all IT equipment
Configure and maintain laptops for users, ensuring proper setup, functionality, and timely troubleshooting to support daily operations.
Provide the proper functioning of all project printers by performing regular maintenance and timely repair, including the replacement of spare parts when necessary.
Maintain stable and efficient Wi-Fi connectivity by routinely checking, servicing, and resolving issues related to all Access Points at the office, guesthouse, and project locations..


Requirements    

Education    


Degree or Certification in Computer Science or ICT.


Experience    


Preferably 1-2 years of proven experience in IT or technical functions


Languages    


English and Hausa language are essential.


Knowledge    


Expertise in latestversion of Microsoft Operating System and business applications (Office365)
Good knowledge of computer hardware and maintenance processes, network theory and theirrespective protocols, mainemail systems, IT security bestpractices and IT service management tools (ITSM)
Understanding in Server Management (latest version of Microsoft Operating System, Active directory) and virtualization (Hyper-V)
Understanding of radio telecommunicationconcepts (HF, VHF, GSM, Satellite)
Teaching and supporting skills


Competencies    


Results and Quality Orientation
Teamwork and Cooperation
Behavioural Flexibility
Commitment to MSF Principles
Stress Management


Notices :

No monetary transactions, neither demands of favours in kind, nor other types of favouritism will be tolerated in the recruitment process.MSF reserves the rightto refuse hiring of a candidate having benefitted from such acts. All illicit demands of these types may be pursued through the judicial system.