Contec Global Group - Established in 1984 and headquartered in London, the Contec Global Group has a worldwide presence, with operations in Asia, Africa, and Europe. As a company established on the platform of e-Governance and smart technologies, Contec Global is among the most experienced independent technology and systems organizations operating in developing countries. Today, the Group is engaged, globally, in providing integrated, systems-based solutions in the fields of Secure Technologies, Infrastructure, and Hospitality
We are recruiting to fill the position below:
Job Title: Infrastructure Engineer - Network or Server Specialism (Network-Led)
Location: Lagos
Employment Type: Full-time
Core Responsibilities
End User Computing:Provide L1/L2 support for desktops, laptops, printers, peripherals and business applications.
Install, configure and troubleshoot Windows 11 endpoints, Microsoft 365 applications and LOB applications.
Manage endpoint deployment, software installation, patching and endpoint security.
Support user onboarding, offboarding, account provisioning and device allocation.
Coordinate warranty repairs and OEM/vendor support for faulty equipment.
ITSM & Service Delivery:Manage incidents, service requests and changes through the ITSM platform within agreed SLAs.
Perform categorisation, prioritisation, troubleshooting, escalation and resolution.
Participate in Major Incident Management and contribute to root cause analysis.
Follow Change Management processes for all infrastructure and production changes.
Maintain knowledge base articles, SOPs, asset records and technical documentation.
For candidates whose primary depth is networking.
You will own:Administration and troubleshooting of LAN, WAN, VLAN, Wi-Fi, VPN and internet connectivity.
Enterprise routers, switches, firewalls and access points.
Routing, DNS, DHCP, NAT, latency and packet-loss diagnosis.
Site-to-Site and Remote Access VPN.
Firewall policy changes, port requirements and network security controls.
ISP and network vendor coordination for incidents and outages.
Network diagrams, IP addressing schemes and configuration records.
Working knowledge expected in: Windows Server administration, Active Directory, Group Policy, basic virtualisation and backup operations — sufficient to triage and escalate.
Performance Measures
Performance in this role will be assessed primarily against:SLA achievement across incidents and service requests
Mean Time to Resolve (MTTR)
First-time resolution rate
Patch and security compliance
Quality and currency of technical documentation.
QualificationsBachelor's Degree or Diploma in Computer Science, Information Technology, Electronics or a related discipline.
Certifications preferred, relevant to your specialism: CCNA, Fortinet NSE or Sophos (network); Microsoft/Azure, VMware or Hyper-V (server); ITIL Foundation (either); AWS or Azure or GCP or other cloud.
Key Competencies:Strong troubleshooting and analytical ability
Ownership and accountability
Clear verbal and written communication
Documentation and process discipline
Composure during critical incidents
Effective both independently and within a small team.
Skills & Experience
Essential:4-8 years in IT Infrastructure, Wintel, Network or Technical Support roles.
Demonstrable depth in either enterprise networking or Windows Server administration.
Windows 10/11 and Microsoft 365 endpoint support.
Working understanding of TCP/IP, DNS and DHCP.
Hands-on experience with an ITSM tool (ServiceNow, Jira Service Management, ManageEngine, osTicket or equivalent).
Understanding of ITIL-based Incident, Problem, Change and Service Request Management.
Experience working with vendors, ISPs and OEM support teams.
Ability to troubleshoot independently and manage competing priorities under pressure.
Essential — Specialism A (Network):
Routing and switching fundamentals; VLAN configuration.
Firewall administration — Fortinet, Sophos, Cisco, Ubiquiti or equivalent.
VPN, NAT and network security concepts.
Desirable:PowerShell scripting.
Basic Linux administration.
Monitoring platforms — Grafana, PRTG, Zabbix or equivalent.
Endpoint security and antivirus platform administration.
SalaryN300,000 - N400,000 monthly.
Application Closing Date
Not Specified.
Method of Application
Interested and qualified candidates should:Click Apply Now button to apply
