Newedge Finance Limited is a fintech company that promotes its aggressive financially inclusive lending products to Nigerians which have been erstwhile displace in the financial ecosystem, thereby opening up entirely new revenue streams while ensuring a
swift financial integration across the country.
We are recruiting to fill the position below:
Job Title: Loan Collection Officer
Location: Ogba-Aguda, Lagos
Employment Type: Full-time
Job Summary
A Loan Collection Officer is responsible for managing overdue loan accounts, contacting borrowers to recover outstanding payments, negotiating repayment arrangements, and ensuring compliance with company policies and applicable regulations.
The role focuses on minimizing delinquency and reducing financial losses while maintaining professional customer relationships.
Key ResponsibilitiesContact customers with overdue loan accounts through phone calls, or other approved communication channels.
Remind borrowers of outstanding balances and payment due dates.
Negotiate repayment plans and settlement arrangements where appropriate.
Monitor delinquent accounts and follow up on payment commitments.
Investigate reasons for non-payment and recommend suitable recovery actions.
Maintain accurate records of collection activities and customer interactions.
Ensure compliance with collection policies, legal requirements, and ethical standards.
Escalate high-risk or severely delinquent accounts to supervisors or legal teams when necessary.
Prepare collection reports and account status updates.
Work closely with customer service, credit, and legal departments to resolve account issues.
Key Performance Indicators (KPIs)
Amount of debt recovered.
Collection rate and recovery percentage.
Number of accounts resolved.
Promise-to-pay fulfillment rate.
Reduction in delinquency levels.
Compliance with collection procedures and regulations.
RequirementsEducation and Experience:High School Diploma, Certificate, Diploma, or Bachelor's Degree in Business Administration, Finance, Accounting, or a related field.
Previous experience in collections, credit control, customer service, banking, microfinance, or financial services is preferred.
Required Skills and Qualifications:Strong communication and negotiation skills.
Ability to handle difficult conversations professionally and tactfully.
Knowledge of debt collection procedures and loan recovery processes.
Good analytical and problem-solving skills.
Attention to detail and accurate record-keeping.
Ability to work under pressure and meet recovery targets.
Working Conditions:Office-based environment.
Frequent telephone communication with customers.
May involve meeting monthly recovery and performance targets.
Requires professionalism, confidentiality, and adherence to financial regulations.
SalaryN80,000 - N295,000 / month.
Application Closing Date
30th August, 2026.
How to Apply
Interested and qualified candidates shouldsend their CV to: [Email hidden - Login to reveal] using the Job Title as the subject of the mail.
Note: For more enquiries, call : 09019036629.
