Manager, Relationship, ACB

at Stanbic IBTC

Full Time

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The role focuses on effectively resolving customer complaints and complex queries, ensuring a consistent and positive brand experience for Africa China Banking clients. This involves adhering to complaint management and dispute resolution processes to minimize reputational risk and customer attrition. Qualifications include a BSc in Social Science or a related field, with Masters and Professional certifications considered an advantage. The ideal candidate should have 1-3 years of experience in Operations, Channel, Call Centre, Helpdesk - Service, Support, Project Implementation and management, along with an understanding of Stanbic IBTC's products and services. Mandarin speaking ability is required. Key behavioral competencies include adopting practical approaches, articulating information clearly, challenging ideas constructively, convincing people effectively, and exploring possibilities. Technical competencies encompass knowledge of banking processes & procedures, customer understanding in consumer banking, product knowledge in consumer banking, active listening skills, and proficiency in query resolution.

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Salary

0 - 0 NGN

Monthly based

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Job Overview

Job Posted:

1 year ago

Job Type

Full Time

Job Role

Mid-level role

Education

BA/BSc/HND

Total Vacancies

1 Person

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Manager, Relationship, ACB

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Manager, Relationship, ACB

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