Payment Systems Management Specialist

We are seeking an enthusiastic Card Operations Officer to support the card issuance & vendor management processes.

Key Duties

Card Issuance and Management:


Oversee the entire lifecycle of card issuance, from receiving and processing card requests to ensuring timely production and delivery of physical cards to customers.
Work with internal teams and external card vendors to manage card inventory levels, ensuring an adequate supply of cards to meet customer demands.
Resolve any issues related to card personalization, printing, and quality control to ensure that customers receive cards that meet our quality standards.
Keep abreast of the latest card production technologies and industry trends to continuously improve the card issuance process.
Compliance and Risk Management:
Ensure strict adherence to relevant regulations, industry standards, and card network rules such as PCI DSS.
Assist internal and external audits by providing documentation, data, and insights related to card operations and compliance efforts.
Participate in the development and maintenance of internal control procedures that mitigate operational and compliance risks associated with card operations.


Vendor Management:


Foster relationships with external partners and vendors involved in card production, delivery, fraud prevention tools, and other operational aspects.
Perform regular vendor performance assessments, ensuring compliance with service level agreements and identifying opportunities for improvement.
Work with vendors to address any operational issues and drive continuous improvement initiatives.


Qualifications


Excellent verbal communication skills – sincere and articulate.
Capability to multi-task, set priorities and manage time effectively
Ability to provide precise information.
Minimum of 1-2 years' experience in similar role
Proficient with Microsoft office tools or Google suites
HND/B.Sc



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