Payments Team Lead (Transaction Banking)

Provide overall guidance, strategy and direction in the execution of the team’s product development & management functions and activities.
Coordinate the team’s Transaction Banking product development initiatives namely product envisioning, development enhancement and deployment to customers.
Conduct periodic product reviews on Transaction Banking products to remain competitive and provide best-in-class solutions to customers bank-wide.
Coordinate the management of Escrow accounts bankwide
Oversee the team’s activities, ensure minimal customer (internal/external) complaints/issues and ensure prompt resolution by relevant stakeholders
Manage relationship with regulatory bodies, billers, mandate owners (such as FIRS etc) in collaboration with the relationship teams and TB TSS (where applicable).
Initiate strategic alliances with service providers and review of Transaction Banking offering to all customers of the bank.
Provide coaching and mentoring to team members
Ensure prompt rendition of team’s performance and activity reports to Head TB Products Development.
Oversee Transaction Banking (collections/ePayment/Liquidity Mgt/Trade.) transactions processing in all business locations bank-wide to ensure RMs, tellers and processors comply with relevant guidelines and service level agreements with billers, regulatory bodies and mandate owners.
Coordinate and ensure the provision of product training, awareness and presentation sessions for staff, customers and prospects.
Identify new opportunities for Transaction Banking business growth and improvement and advise TSS teams and Business Units.
Provide management information on Cash Management and Trade industry behavior & trends and competitor intelligence to guide marketing strategies/approaches by the sales workforce of the bank.
Responsible for the overall delivery of Transaction Banking (collections/ePayment/Liquidity Mgt./Trade) products targets (turnover and revenue) and other KPI parameters for the team.
As part of the Bank’s Information Security requirements, maintain the security of all Information entrusted to the staff and comply with the principles and policies in the Information Security Handbook.


EDUCATION


Minimum Education:   First Degree in any related discipline. MBA or advance degree equivalent in Business administration, Finance or related field is an added advantage 


EXPERIENCE


5+ years of banking experience overall  (with at least  3 years of experience in Transaction Banking Solutions deployment).