Airport Manager Lagos

Etihad Airways, the national airline of the UAE, was formed in 2003 to bring “Abu Dhabi to the World”. Over the years, we have grown into Etihad Aviation Group, a diversified global aviation and travel company, which is one of the world’s most acclaimed industry brands.

Our airline flies to over 84 destinations with a fleet of over 100 Airbus and Boeing aircraft, serving 18.6 million passengers a year and carrying 682,000 tonnes of cargo in 2018. We are  recruiting to fill the position below:

 Job Title: Airport Manager

Location: Lagos Job Description

Let your career take off with the World’s Leading Airline, Etihad Airways. Work in the forefront of the airline and travel industry, with the airline that has reimagined the flying experience through its pioneering products and services. As an Airport Manager, you will lead, plan and direct the airport operation, overseeing team and service provider performance. Ensure financial, customer service, quality, safety and security objectives are delivered in accordance with all applicable safety, security, regulatory and company requirements and standards. Lead and manage all elements of operations while on duty.

Accountabilities

Direct and oversee all passenger and aircraft handling operations on a management and shift basis, ensuring adherence to all arrival/departure checklists, brand requirements, company policy/procedures and regulatory requirements Actively participate in the daily operation, working shifts including weekends and/or public holidays, where required, to deliver the local operation Responsible for the effective management of safety and security outcomes through safety and security promotion, hazard identification and risk assessment, safety, security and compliance monitoring and reporting Ensure all flight editing and special guest requirements are met, including but not limited to assessment, planning and coordination of VIP/MAAS, PRM and special category guests Deliver, maintain and rehearse station emergency response plan, disruption planning, diversion/delay handling and business continuity plans Accountable for on time performance including management, mitigation, accurate reporting and follow-up of delays Accountable for airport ancillary sales performance, promotion, coordination and process compliance monitoring Accountable for promotion, delivery, monitoring and reporting on customer service-related standards, including performance against associated KPIs Perform the role of Local Security Contact Officer

Degree level education desirable (A-level or baccalaureate equivalent) or relevant industry experience, with a demonstrable knowledge of leadership, project management and business solutions skills 7-9 years relevant experience in a leadership or senior management capacity with exposure to global business best practice Previous exposure to highly pressured and multicultural environment in a management/supervisory role within a shift environment required Proven ability to lead and drive results and communicate internally and externally on a large scale across multiple channels Previous regional or international exposure highly advantageous

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