Client Success Associate (Hybrid) Lagos

Data Protection & Privacy Academy trains the people who keep organizations trustworthy. We build knowledge and capacity in data protection, privacy, and compliance — through professional training, learning resources, and hands-on guidance for individuals and organizations across Nigeria and beyond. Every day, our trainees walk through our doors to learn how to handle information responsibly. We think the office itself should model that same standard — organized, discreet, and dependable, in every filing system and every conversation with a visitor. That's where you come in. We are  recruiting to fill the position below:

 Job Title: Client Success Associate

Location: Lagos (Hybrid)

Employment Type: Full-time

Company: CompliancePro Job Summary

The Client Success Associate is responsible for ensuring clients achieve maximum value from CompliancePro’s products and services. The role focuses on onboarding, adoption, retention, and account growth by building strong client relationships, providing timely support, and collaborating with internal teams to deliver exceptional client experiences.

Onboard new clients and ensure a smooth transition to CompliancePro’s platform and services. Serve as the primary point of contact for client inquiries, providing timely and accurate responses. Monitor client usage and engagement to identify opportunities for improvement and value realization. Proactively identify client needs and recommend solutions to enhance satisfaction and retention. Collaborate with internal teams to resolve client issues and ensure timely delivery of services. Conduct regular check-ins and review meetings to assess client satisfaction and progress. Maintain accurate client records, including updates, interactions, and outcomes, in the CRM system. Support renewal processes and identify opportunities for account expansion and upselling.

Bachelor’s Degree in business, Communications, Information Technology, or a related field. 1–3 years’ experience in client success, account management, or customer support. Strong communication, interpersonal, and relationship-building skills. Proficiency in Microsoft Office Suite and CRM tools. Experience in the compliance, legal, or technology industry is an advantage.

Client-focused with a passion for delivering exceptional service. Excellent problem-solving and analytical skills. Strong organizational and time management abilities. Ability to work independently and collaboratively in a team environment. Adaptable, proactive and committed to continuous improvement.

N200,000 - N250,000 / month. Application Closing Date

14th October, 2026. Method of Application

Interested and qualified candidates should send their resume to: [Email hidden - Login to reveal] using the Job Title as the subject of the email.