Venco is an all-in-one community management platform powering billing, utilities, payments, and access control across approximately 600 residential communities in Nigeria, Kenya, and Ghana.
We are recruiting to fill the position below:
Job Title: Customer Experience Analyst
Location: Lagos
Employment Type: Full-time
The Opportunity
We are looking for a Customer Experience Analyst to support Venco’s customer experience function by analysing customer interactions, feedback, complaints, service performance, and customer behaviour to identify trends and opportunities for improvement.
This is a hands-on analytical role for someone who enjoys working with customer data, identifying problems, and turning insights into practical improvements. An understanding of PropTech, real estate management, SaaS, or related industries will be an advantage.
The role will be responsible for maintaining accurate CX data, monitoring key customer experience metrics, preparing reports, and providing actionable insights that support better decision-making, service delivery, and customer satisfaction.
What You’ll Do
Analyse customer feedback, complaints, interactions, and service data
Monitor CX metrics such as CSAT, NPS, response time, and resolution time
Identify friction points across customer journeys
Track recurring issues and recommend improvements
Build reports and dashboards to support decision-making
Work closely with Customer Experience, Operations, Product, Engineering, Finance, and other teams
Use AI and digital tools to improve research, analysis, reporting, and productivity
RequirementsWhat we’re looking for:
2–4 years’ experience in Customer Experience, Customer Success, Business/Data Analysis, Customer Support, Operations, or a related field
Strong analytical, problem-solving, reporting, and communication skills
Good knowledge of Excel or Google Sheets
Experience with CRM or customer support systems
Experience in SaaS, PropTech, FinTech, Real Estate, Utilities, or a related industry is an advantage
This is a great opportunity for someone who enjoys working with data, customers, and cross-functional teams and wants to contribute to measurable improvements in customer satisfaction, service quality, and the overall customer experience.
SalaryN350,000 - N450,000 / Month.
Application Closing Date
30th September, 2026.
How to Apply
Interested and qualified candidates should send their CV and Cover Letter to [Email hidden - Login to reveal] using “Customer Experience Analyst” as the subject of the email.
