Misk Al-Khitam Travel Agency Nigeria Limited is a growing travel and tourism company specializing in flight bookings, Umrah services, hotel reservations, tour packages, and travel support services. The company is committed to providing reliable, affordable, and customer-focused travel solutions for individuals, families, and corporate clients.
With operations connecting Nigeria and Saudi Arabia, Misk Al-Khitam aims to deliver high-quality travel experiences through professional service, innovative solutions, and strong international partnerships. Our mission is to make travel easier, safer, and more accessible while maintaining excellence in customer satisfaction.
We are recruiting to fill the position below:
Job Title: Customer Success & Digital Marketing Specialist
Location: Kano
Employment Type: Full-time
Job Summary
We are expanding and looking for passionate, talented, and customer-focused professionals to join our growing team in Kano.
Key ResponsibilitiesAs a Customer Success & Sales Specialist:
Respond professionally to customer inquiries via WhatsApp, phone calls, email, and social media.
Answer incoming calls and provide accurate travel information.
Present and explain flight, hotel, Umrah, and holiday packages to customers.
Recommend suitable travel solutions based on customers' needs and budget.
Follow up with potential customers and convert inquiries into confirmed bookings.
Prepare quotations, invoices, and booking confirmations.
Coordinate with travel partners and suppliers to complete customer bookings.
Build long-term customer relationships, provide after-sales support, and ensure excellent customer satisfaction.
As a Digital Marketing Specialist:Manage the company's social media platforms.
Create engaging marketing content, including graphics, videos, reels, and promotional posts.
Design high-quality marketing materials using Canva, Adobe Photoshop, Adobe Illustrator, Figma, or similar design software.
Plan and execute digital marketing campaigns.
Generate qualified leads through digital channels.
Increase brand awareness and online engagement.
Monitor campaign performance and recommend improvements.
Update website content, travel offers, and promotional campaigns when required.
Support promotional campaigns for flights, hotels, Umrah, and holiday packages.
General Requirements
Excellent communication and interpersonal skills.
Good computer skills and proficiency in Microsoft Office.
Strong organizational and problem-solving abilities.
Ability to work in a fast-paced environment.
Positive attitude and ability to work independently and as part of a team.
Experience in travel, tourism, sales, marketing, or customer service is an advantage.
Knowledge of social media platforms, digital marketing tools, and basic graphic design software is an advantage.
Arabic language is an added advantage.
Candidates must be based in Kano or willing to relocate.
What We Offer
Salary: N70,000 - N200,000 per month.
Competitive salary.
Performance bonuses.
Sales commission (where applicable).
Career growth and professional development opportunities.
A professional, supportive, and growth-oriented working environment.
Application Closing Date11th August, 2026.
How to Apply
Interested and qualified candidates should:Click Apply Now button to apply
Note: Applicants should apply for the position that best matches their skills and experience. The preferred position can be selected in the application form.
