Driver Operations Specialist  Lagos

inDrive is a global mobility and urban services platform. The inDrive app has been downloaded over 280 million times and has been the second most downloaded mobility app for the third consecutive year. In addition to ride-hailing, inDrive provides an expanding list of urban services, including intercity transportation and delivery. In 2023, inDrive launched New Ventures, a venture and M&A arm.

inDrive operates in 982 cities in 48 countries. Driven by its mission of challenging social injustice, the company is committed to having a positive impact on the lives of one billion people by 2030. It pursues this goal both through its core business, which supports local communities via a fair pricing model, and through the work of inVision, its non-profit arm. InVision’s community empowerment programs help to advance education, sports, arts and sciences, gender equality, and other vital initiatives. We are  recruiting to fill the position below:

 Job Title: Driver Operations Specialist

Location: Lagos Description

We are looking for a proactive and results-driven Driver Operations Specialist to oversee and optimize the end-to-end driver lifecycle. This role will focus on attracting, activating, reactivating, and retaining drivers while ensuring operational efficiency and strong performance across multiple territories. The ideal candidate will combine strong analytical skills with leadership capabilities to drive team performance and enhance driver engagement strategies.

Lead Driver Engagement Processes: Oversee and optimize activities focused on attracting, activating, reactivating, and retaining drivers, ensuring process efficiency and effectiveness. Mentor and Drive Team: Provide advanced  training to agents, offering guidance to enhance their skills, improve performance, and maintain high levels of motivation. Monitor and Optimize KPIs: Analyze the driver funnel from app installation to order creation, identify performance trends, and implement data-driven strategies to improve key performance indicators (KPIs) across various territories. Design and Implement Motivational Programs: Lead the development and execution of innovative motivational initiatives and training programs to sustain agent engagement and foster growth. Develop Activation and Reactivation Strategies: Take ownership of adapting and continuously improving strategies to maximize driver activation and reactivation rates. Monitor Call Quality and Scripts: Oversee the development and effectiveness of call scripts, ensure high-quality interactions with users, and test various hypotheses to improve outcomes. Coordinate City Launches: Plan and coordinate city launches, setting clear objectives and providing the necessary tools. Travel to new cities to manage on-the-ground recruitment efforts and ensure successful launches. Supplier & Recruiter Relationship Management: Manage and strengthen relationships with suppliers and recruiters, serving as the primary point of contact for inquiries, support, and ensuring the success of these partnerships. Partnerships engagement: Ensure the best partners line-up providing attractive offer to drivers

Skills, Knowledge & Expertise

Knowledge of call quality monitoring and script optimization. Ability to manage city launches and on-ground driver recruitment. Strong stakeholder management and partnership development skills. Excellent analytical, problem-solving, and communication skills.

Not Specified. How to Apply

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