Female Concierge Abuja

UHR Consult Limited - Our client in the Hospitality industry, is  recruiting to fill the position below:  Job Title: Female Concierge

Location: Abuja (FCT)

Employment Type: Full-time

Department: Guest Services / Front Office

Reports To: Front Office Manager / Guest Services Manager

Industry: Hospitality Job Summary

Our client is seeking a professional, warm, and highly service-oriented Concierge to join theirhospitality team. The Concierge will serve as a key point of contact for guests, providing personalized assistance, local recommendations, reservations, transportation arrangements, and general support to ensure an exceptional and memorable guest experience. The ideal candidate should have excellent communication and interpersonal skills, a strong knowledge of hospitality standards, and the ability to anticipate and respond to guests' needs promptly and professionally.

Welcome and assist guests with a warm, courteous, and professional attitude. Provide guests with accurate information about their service Assist guests with special requests, celebrations, bookings, and personalized experiences. Provide recommendations based on guests' preferences, budgets, and interests. Handle guest inquiries, complaints, and special requests promptly and escalate issues where necessary. Assist guests withdirections, deliveries, and other practical needs when required. Maintain accurate records of guest requests, bookings, and arrangements. Follow up on guest requests to ensure they have been satisfactorily resolved. Build positive relationships with guests and provide personalized service to enhance guest satisfaction. Maintain confidentiality regarding guest information and preferences. Ensure all concierge activities comply with the hotel's policies, safety standards, and service procedures. Perform other duties as assigned by the Front Office or Guest Services Manager.

Requirements & Qualifications

Minimum of 3 years of experience in a concierge, guest relations, front office, customer service, or similar hospitality role. A Degree or Diploma in Hospitality Management, Tourism, Business Administration, or a related field is an advantage. Excellent verbal and written communication skills. Strong customer service and interpersonal skills. Professional appearance and excellent personal grooming. Good knowledge of local attractions, restaurants, entertainment, and transportation services. Strong organizational and multitasking abilities. Ability to remain calm and professional when handling demanding guests or challenging situations. Good problem-solving and decision-making skills. Proficiency in Microsoft Office and basic computer applications. Ability to work flexible shifts, including weekends and public holidays. Additional language skills are an advantage.

Exceptional customer service Excellent communication skills Professionalism and discretion Attention to detail Problem-solving ability Organization and time management Local knowledge Relationship management Adaptability and flexibility Ability to anticipate guest needs Teamwork and collaboration.

The role involves frequent interaction with guests and may require prolonged periods of standing and walking. The Concierge will work in a fast-paced hospitality environment and may be required to work shifts, weekends, evenings, and public holidays.

The ideal candidate is friendly, polished, proactive, resourceful, and genuinely passionate about hospitality. They should be someone who enjoys helping people, pays attention to the smallest details, and can create a positive impression of the organization through every guest interaction.

N250,000 - NGN 350,000 monthly + additional benefits. Application Closing Date

26th August, 2026. How to Apply

Interested and qualified candidates should send their CVs and cover letters in PDF to: [Email hidden - Login to reveal] using the job title as the subject of the mail.