CostCutter Supermarket is a retail grocery chain based in Abuja, Nigeria, known locally as "Abuja's Favourite Supermarket." It positions itself around a "More for Less" value proposition, sourcing items regularly so customers get fresh rather than stale products.The chain operates multiple locations across the city, including its Wuse Store on Mambolo Street in Wuse Zone 2 and a Garki Store on Ubiaja Crescent in Garki 2. The stores are open daily from 7:30AM to 10PM. ConvenienceStores
Customers generally describe it as a neighborhood supermarket offering fair prices, a wide range of household and grocery items, clean and well-maintained sections, wheelchair accessibility, and polite, helpful staff — though some note the fresh produce selection could be expanded.The brand also maintains an active social media presence with over 23,000 Instagram followers, and offers nationwide delivery for customers who prefer shopping remotely.
We are recruiting to fill the position below:
Job Title: General Manager
Location:Abuja (FCT)
Employment Type: Full-time
Reports To: Managing Director / Board of Directors
Discover moreFood & Grocery RetailersConvenience StoresBusinessJob Summary
The General Manager will be responsible for the overall leadership, strategic direction, and day-to-day operations of CostCutter Supermarket.
This role oversees all store locations, ensuring operational excellence, profitability, staff performance, customer satisfaction, and adherence to company standards and policies.
The ideal candidate is a hands-on leader with strong retail management experience, commercial acumen, and the ability to drive growth in a competitive market.
Key ResponsibilitiesStrategic Leadership:Develop and execute business strategies to achieve sales targets, profitability, and market expansion goals.
Set annual budgets, sales targets, and KPIs for all store locations.
Identify opportunities for new store locations, product lines, and service improvements.
Represent the company in dealings with suppliers, vendors, regulators, and key stakeholders.
Operations Management: Management
Oversee daily operations across all supermarket branches, ensuring efficiency and consistency.
Ensure proper inventory management, stock control, and loss prevention across all locations.
Monitor store layout, merchandising, and product presentation standards.
Ensure compliance with health, safety, and regulatory requirements (NAFDAC, SON, local council regulations, etc.).
Manage supplier relationships and negotiate favorable purchasing terms.
Financial Management:Monitor sales performance, profit margins, and operating costs across all branches.
Review financial reports, prepare budgets, and present performance updates to the Board/Management.
Implement cost-control measures without compromising quality or customer experience.
Approve expenditures within delegated authority limits.
People Management:Recruit, train, supervise, and evaluate branch managers and department heads.
Build and maintain a motivated, high-performing team culture across all stores.
Handle escalated staff issues, disciplinary matters, and performance management.
Conduct regular staff meetings and performance reviews.
Customer Experience:Ensure high standards of customer service across all touchpoints.
Address escalated customer complaints and implement feedback mechanisms.
Drive initiatives to improve customer loyalty and retention (promotions, delivery services, etc.).
Marketing & Business Development: BusinessFormation
Collaborate with the marketing team on promotional campaigns, social media presence, and brand positioning.
Analyze market trends and competitor activity to inform business decisions.
Support the growth of ancillary services such as nationwide/local delivery.
RequirementsEducation & Experience:Bachelor's Degree in Business Administration, Management, or a related field (MBA is an advantage).
5–10 years of experience in retail/supermarket management, with at least 3 years in a senior leadership role.
Proven track record of managing multi-location retail operations.
Skills & Competencies:Strong leadership and people management skills.
Excellent financial and business acumen, including budgeting and P&L management.
Solid understanding of retail operations, inventory management, and supply chain processes.
Strong negotiation and vendor management skills.
Excellent communication and interpersonal skills.
Proficiency in retail management software/POS systems and Microsoft Office.
Problem-solving mindset with the ability to make sound decisions under pressure.
High level of integrity and professionalism.
Other Requirements:Willingness to work flexible hours, including weekends and holidays, as required by retail operations.
Ability to travel between store locations within Abuja.
What We Offer
Competitive salary and performance-based incentives.
Opportunity to lead and shape the growth of a well-known local retail brand.
A dynamic, fast-paced work environment.
Application Closing Date14th August, 2026.
How to Apply
Interested and qualified candidates should submit their CV and a cover letter to: [Email hidden - Login to reveal] using "Application for General Manager – CostCutter Supermarket" as thesubject of the email.
